Business Support Associate

About the role

WebTPA, a GuideWell Company, is a healthcare third‑party benefit administrator with over 30 years of experience building unique benefit solutions and managing customized health plans. The Business Support Associate is a rotational learning and career development position designed to accelerate professional growth. In this role you will provide high‑quality, day‑to‑day administrative and operational support to the leadership team while shadowing each department to understand their daily tasks, responsibilities, and overall contribution to WebTPA. The program is intended for recent graduates or entry‑level professionals and aims to match participants with their best‑fitting department within 12–24 months.

Key Position Details

Location: 6535 SH‑161 S, Irving, Texas 75039 (in‑office). Full‑time position.

Responsibilities

• Participate in weekly to monthly rotational assignments across key departments essential to WebTPA’s operations, including but not limited to Account Management, Operations, Implementation, Finance, Sales, Compliance, and IT Development/Project Management.
• Develop comprehensive knowledge of healthcare industry processes, including benefit administration, claims operations, and client support functions, while gaining hands‑on experience with core departmental functions, interdepartmental workflows, and essential business skills in real‑world settings.
• Coordinate cross‑functional communications and follow‑ups to support the execution of leadership priorities.
• Monitor and evaluate the effectiveness of solutions, policies, practices and processes to ensure continuous improvement, good client relations, compliance and adherence to business and system requirements.
• Recommend improvements to achieve and deliver high‑quality, value‑added services.
• Prepare, edit, and distribute reports, presentations, and meeting materials to the leadership team.
• Support, participate in, or lead smaller components of projects; carry out tasks and activities that support project plans and deliverables.
• Perform general supporting tasks for the Executive team as needed.

Qualifications

• Recent graduate with 1 + years related work experience in an office setting.
• Bachelor’s degree required; preference for majors in Accounting, Finance, Information Systems, or Computer Science.
• Highly motivated to learn and explore new business areas.
• Strong critical thinking skills.
• Self‑starter.
• Enthusiastic about professional development.

Benefits

• Medical, dental, vision, life and global travel health insurance.
• Life insurance, short‑ and long‑term disability programs.
• Leave programs to support personal circumstances.
• 401(k) with employer contribution match.
• Paid time off, volunteer time off, and 11 holidays.
• Additional voluntary benefits options available.
• Comprehensive wellness program.
• Benefits designed to align with federal and state employment laws; may vary by state. Interns and part‑time employees may have different benefit offerings.

Physical Demands

• Sedentary work; occasional exertion of up to 10 pounds to move objects.
• Ability to travel to multiple locations for work (e.g., meetings, events, conferences) on an occasional basis.