Business Support Assistant - Children & Families

The role:

As a Business Support Assistant within the Family Nurse Partnership (FNP) Service, you will play a vital role in supporting a dedicated team delivering an evidence-based programme for young first-time parents and their children. Working as part of NHS Greater Glasgow and Clyde, you will provide high-quality administrative and secretarial support that helps ensure services are delivered efficiently and effectively. This is an excellent opportunity for an organised and motivated individual who enjoys working in a busy environment, building positive relationships and making a meaningful contribution to improving outcomes for families. NHSGGC offers a supportive, inclusive and values-driven workplace where your skills and development are genuinely valued.

Key responsibilities:

• Provide comprehensive administrative and secretarial support to the Family Nurse Partnership team
• Manage telephone, email and face-to-face enquiries, ensuring a professional and confidential service at all times
• Produce, format and distribute a range of documents, reports, presentations and correspondence with a high degree of accuracy
• Maintain electronic records, databases and information systems, ensuring data is updated accurately and securely
• Support the organisation of meetings, events and training activities, including room bookings, agendas and minute taking
• Aid with procurement processes, stock control and the ordering of supplies and equipment
• Work collaboratively with colleagues across the service, providing cross-cover and administrative support as required

Knowledge, training, qualifications and/or experience required to do the job:

• Demonstrable experience using a range of computer packages such as Microsoft Word, Excel, Outlook and PowerPoint, gained through experience or formal qualification such as ECDL
• Experience working within an administrative, secretarial or office-based role with knowledge of office systems and procedures
• Strong keyboard and data input skills with excellent attention to detail and accuracy
• Effective written and verbal communication skills with the ability to engage professionally with a wide range of individuals
• Excellent organisational skills with the ability to prioritise workload, manage competing demands and work independently
• Able to handle confidential information appropriately and work within relevant policies and procedures
• A positive, enthusiastic and team-focused approach with a commitment to ongoing learning and professional development

What we offer:

• A comprehensive Employee Assistance Programme
• Cycle to Work Scheme
• Bursary scheme
• Extensive learning and development opportunities
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact:

Lisa Marshall, System & Admin Manager on 01389 812050 or Lisa.Marshall5@nhs.scot

Details on how to contact the Recruitment Service and the Recruitment Process:

Information for candidates

Duration, Location, and Working Pattern:

• This is a full-time permanent post
• You will be based at The Cairnbrook Centre
• Working Pattern: Monday - Thursday 08:30 - 16:30 and Friday 08:30 - 15:30

Additional Information:

• All other roles will be assessed for sponsorship eligibility in line with current Home Office requirements. NHS Greater Glasgow and Clyde (NHSGGC) can only issue a Certificate of Sponsorship (CoS) where these are met.
• We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
• As an NHS Scotland employee, you will be entitled to:
• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Flexible Working:

We encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

Equality, Diversity and Inclusion:

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

Armed Forces Covenant:

We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.