Business Support Analyst Senior

About the role

The Opportunity We are seeking a dedicated Business Support Analyst Senior. In this role, you will provide data analytics services to the Corporate Communications and Public Affairs Office.

Responsibilities

• Develops and maintains an understanding of overall complex business functions with in-depth knowledge of specific areas/functions and related activities.
• Provides expertise in development of business goals and objectives to exploit all distribution channels, leverage use of data, and simplify processes.
• Provides operational support on current complex processes and supports business operations and management in identifying opportunities and solutions to meet current and future business needs.
• Validates information and interfaces with other departments to include presentations of documented findings, alternatives and recommended actions.
• Participates in the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.
• Maintains broad system knowledge, stays current on all system enhancements, identifies training needs and implements plans.
• Maintains broad business knowledge, stays current on key business strategies & initiatives and identifies opportunities for support and enablement.
• Aids in the documentation of new and revised departmental procedures.
• Gathers information for complex processes, analyzes data and trends, identifies root causes, and develops work products.
• Serves as a resource to team members on escalated issues of a routine nature.
• Reviews and analyzes reports and provides recommendations to improve matrix and reporting controls.
• Develops and analyzes additional ad-hoc reports as needed by Management and or Regulatory Agencies.
• Contributes on policies, standards, risk management and controls related to relevant processes.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 3 years of experience in end-to-end analysis and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations.
• Advanced knowledge in a wide variety of systems coordination, process/product review initiatives and the development of management information requirements for related business functions.
• Knowledge of business operations and systems/business requirements processes.
• Experience facilitating and driving collaboration to common understanding of business requirements and driving standard association wide business processes.
• Experience with business intelligence tools, such as Tableau, Microsoft Power BI, Google Analytics.
• Experience with data analysis and programming tools, such as SQL, Python and R.

Qualifications

• Prior U.S. military service or being a military spouse/domestic partner is highly valued.
• Predictive analytics experience.
• Experience improving outcomes and automating processes with AIData management experience.

Skills

• Strong analytical skills.
• Excellent communication and presentation skills.
• Ability to work independently and as part of a team.
• Proficiency in data analysis and programming tools.

Benefits

• Comprehensive medical, dental and vision plans.
• 401(k).
• Pension.
• Life insurance.
• Parental benefits.
• Adoption assistance.
• Paid time off program with paid holidays plus 16 paid volunteer hours.
• Variety of wellness programs.
• Career path planning and continuing education.

Pay

Compensation range: $85,440 - $162,550.

Schedule

This position will be based in San Antonio, TX. Relocation assistance is not available for this position.