Business Support Administrator

About the role

The Role
NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, delivering acute hospital, primary, community and mental health services to a population of over 1.15 million people. An exciting opportunity has arisen within the Primary Care support services to be part of the transformational change Programme within Primary Care. As such the post will evolve to meet the changing needs through this change Programme, the post will also be subject to the Renfrewshire HSCP Sustainable Futures review and therefore you will require to be flexible and responsive while working across primary care, health and social care services within NHSGGC.

Responsibilities

• Provides high-level personal and administrative support to the GMS Contract Team, and is responsible for identifying workload priorities.
• Acts as first point of contact for the service, in terms of dealing with telephone and email enquiries from staff at all levels within the organization, the general public and external agencies. Direct and prioritize enquiries as appropriate.
• Proactively prepares external/internal responses to correspondence, investigating and interpreting information where appropriate for the GMS Contract Team as required, drafting complex correspondence under direction.
• Proactively manages mail systems (paper and electronic) arranging for mail logging, allocation and progress chasing of correspondence under the broad direction of the managers.
• Maintains the GMS Contract Team generic mailbox, providing responses to enquiries on own initiative or directed to a relevant member of the team in a timely manner.
• Supports the GMS Contract Team to manage projects, and where appropriate provides high level administrative support to ensure agreed outcomes are actioned and progressed in accordance with project objectives.
• Authorised PECOS signatory for order processing and receipt of all purchase orders within MIS, including external contract commissioned work and equipment, verifying that all items receipted are accurate and complete in accordance with the Board’s Standing Financial Instructions.

Requirements

• An in-depth knowledge of administration systems, processes and procedures to perform the role.
• Experience in all aspects of administration, including data handling, and an ability to prioritize and manage workload effectively.
• Work experience in a healthcare environment either primary or secondary care.
• Knowledge of the GP Contract, General Practice and their systems.
• The ability to work under pressure and be responsive to ad-hoc requests.
• Good communication, negotiation and support skills.
• Excellent knowledge of Microsoft Word, Excel, PowerPoint, Outlook and Teams.

Qualifications and/or experience required to do the job

• An in-depth knowledge of administration systems, processes and procedures to perform the role.
• Experience in all aspects of administration, including data handling, and an ability to prioritize and manage workload effectively.
• Work experience in a healthcare environment either primary or secondary care.
• Knowledge of the GP Contract, General Practice and their systems.
• The ability to work under pressure and be responsive to ad-hoc requests.
• Good communication, negotiation and support skills.
• Excellent knowledge of Microsoft Word, Excel, PowerPoint, Outlook and Teams.

What We Offer

• A wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
• As an NHS Scotland employee, you will be entitled to:
• A minimum of 27 days annual leave, increasing with length of service, plus public holidays.
• Membership of the NHS Pension Scheme, including life insurance benefits.
• Salary Sacrifice Car Benefit Scheme.
• Development opportunities including study bursaries, e-learning and classroom-based courses.
• Enhanced pay for working public holidays.
• NHS discounts on a wide range of goods and services.
• Confidential employee support and assistance, including counselling and psychological therapies.

Interested?

If you would like to find out more, we would love to hear from you. For an informal discussion, please contact Tracy Ward / Colette McKenzie - Tracy.ward3@nhs.scot / Colette.Mckenzie2@nhs.scot.

Details on how to contact the Recruitment Service and the Recruitment Process

Information for candidates
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Tips

• Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

From 1 April 2026

• The Agenda for Change full-time working week will reduce from 37 hours to 36 hours.
• Part-time working hours will be reduced on a pro-rata basis.
• A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community.

Flexible working

• We encourage applications from individuals seeking flexible working arrangements.

Equality, Diversity and Inclusion

• NHS Greater Glasgow and Clyde is committed to promoting equality, diversity and inclusion and is proud of the diverse workforce we employ.

Armed Forces Covenant

• We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

Contact the Jobtrain Support Hub

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