Business Support, Administrative Services

About the role

The Experience Services Receptionist is responsible for delivering amazing client and guest experiences by ensuring all customers and visitors are assisted in a welcoming, professional, and friendly manner. This client-facing role combines a passion for service, strong people skills, and enthusiasm for creating a hospitality-focused workplace environment.

Responsibilities

• Enthusiastically welcome guests, anticipate their needs, assist with arrivals, departures, and office orientations.
• Engage visitors, employees, and callers in a way that makes them feel warmly welcomed and assisted in a helpful and timely manner.
• Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.
• Act as a central point of contact, providing information and wayfinding for the campus, services, and activities.
• Actively monitor and maintain the front desk, lobby, and surroundings to ensure a safe, clean, organized environment that reflects brand standards.
• Implement and monitor service standards to meet and exceed expectations.
• Connect with clients, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions.
• Familiarize yourself with all services within the facility and collaborate with facilities management to promote a hospitality approach across services.
• Work across teams to proactively communicate and prepare for meetings and events, anticipate concerns, and ensure smooth operations.
• Create work orders for custodial, maintenance, safety, and security concerns through the appropriate channels/systems.
• Identify potential risks and escalate as appropriate to prevent privacy breaches, security incidents, or disruptions to the client’s operations.
• Perform ad hoc assignments and administrative support for seamless and timely service delivery.