BUSINESS SUPERVISOR | EMERGENCY DEPARTMENT |FULL-TIME DAY SHIFT (25200)

About the role

We are seeking a Business Supervisor for our Emergency Department to reinforce departmental training, support staff, and ensure efficient operations within Patient Access. This role serves as a leader and resource both within and across departments, maintaining high standards of patient care and customer service.

Responsibilities

• Reinforce departmental training and education guidelines for scheduling and registration staff using applications such as ADS, OneSource, US Pay, and Paragon.
• Assist with training employees and communicate schedule/registration changes and audit results to appropriate parties.
• Escalate patient care barriers to department leadership as necessary.
• Assist with testing new upgrades for Patient Access software and workflows.
• Perform monthly reviews of downtime registration and scheduling forms across all areas.
• Provide expert knowledge and support to staff, acting as a leader and resource inter- and intradepartmentally.
• Maintain regular communication with outpatient and inpatient department leaders throughout the Medical Center.
• Assist in creating monthly reports on staff productivity and metrics, and maintain audit and reconciliation logs for staff review.
• Ensure Patient Access staff optimize Resource Scheduling and Registration, recommending changes or enhancements to the management team.
• Execute departmental memos affecting users during weekend and overnight shifts, and communicate changes to external departments.
• Organize procedural manuals and reference tools to ensure consistent, efficient, and effective operations within Patient Access.
• Review Financial Assistance applications in the ED and schedule/refer patients to Financial Assistance if further care is needed.
• Review transfers, admissions, direct admits, and discharges to ensure orders are fulfilled in a timely manner.
• Monitor staff productivity related to insurance verification, co-pay collection, financial assistance applications, chart creations, order fulfillment, and general registrations.
• Review time and attendance and escalate issues as needed.
• Uphold Customer Service standards: respect, flexibility, knowledge, confidence, professionalism, pleasant attitude, patience, and helpfulness, with timely, professional, and caring responses.
• Maintain departmental policies, procedures, objectives, quality assurance, safety, environmental, and infection control standards.
• Assess gaps in policies and procedures and create necessary updates to address them.
• Understand and adhere to the Medical Center’s Code of Conduct, Mission, Vision, and Values Statements.
• Direct the department and manage daily operations in the absence of the Manager and Director.
• Provide coverage in any Patient Access area as necessary.
• Perform other duties as assigned to support departmental and organizational objectives.

Requirements

• Bachelor’s Degree preferred.
• Three to five years of training and healthcare experience preferred.
• Excellent oral and written communication skills.
• Strong interpersonal skills.
• Proficiency in speaking, reading, and writing English as required by the position.

Pay

$55,000–$77,000 per year.

Benefits

• Comprehensive medical, dental, and vision plans.
• Generous time off policy, including vacation days, personal time, sick leave, and nine paid holidays.
• Tuition reimbursement and continuing education programs for professional growth.