Business Strategy & Transformation Lead

Responsibilities

• Partner with business domain leaders within Diageo North America (NAM) to understand strategic objectives, opportunities, competitive positioning, and cost/growth targets.
• Report/manage overall Transformation agenda for NAM ensuring initiatives are connected across functions, clarity on KPI and business outcomes being impacted, and programs progressing to planned timeline and outcomes.
• Evaluate and effect Diageo’s GBS (Global Business Services) participation in the NAM transformation agenda.
• Facilitate structured discovery sessions that ensure NAM and GBS requirements are fully elaborated, captured and considered throughout the solutions development lifecycle.
• Translate the business strategy and requirements into clear value propositions and initiative roadmaps.
• Design end-to-end GBS process, policy and organization architectures that incorporate standardized, scalable constructs that enable repeatability and margin optimization.
• With the support of domain specialists, lead the overall solution architecture, ensuring alignment between business architecture, technology architecture, and operational capabilities, including solution/service scope definition, client experience blueprints, process and controls design, technology architecture and design, operating model and governance structure, service lifecycle model (including onboarding, offboarding and in-flight change), SLA/OLA frameworks.
• Ensure compliance with regulatory, security, controls and risk frameworks where applicable (e.g. SOC1).
• Define delivery model (global/local/hybrid).
• Support business case development including cost structures and investment requirements.
• Use data and analytics to drive transformation decisions, measure value realization, and provide actionable insights to senior leadership through executive dashboards, KPI scorecards, and business performance reporting.
• Recognize and understand emerging industry and technology trends to identify their potential impact and opportunity for GBS to play a role in transformation.
• Drive standardization, automation, and continuous improvement across processes.

Location: 3WTC/Stamford (hybrid model of 3 days in office and 2 remote).

Skills and Experiences

• BPMS (Business process management systems), Systems thinking, L6S certification.
• Planning, design and execution of large transformation programs especially in Supply and Commercial areas of CPG businesses.
• Change management and program execution.
• Strong communication skills – able to engage with NAM Exec/SL’s.
• Tools: MS Office, Power BI, exposure to AI models.
• Minimum of 8 years of experience.