Business Strategy Senior Manager - Public Sector Experience Services

About the role

The Business Strategy Senior Manager plays a pivotal role in ensuring overall delivery excellence and quality across Salesforce Professional Services customers. They partner with C-level customers to craft innovative, industry-specific strategies that clearly define the vision, metrics, and roadmap to achieve desired business outcomes. They work with key enterprise customers, partners, and technical delivery leaders to drive scale, speed to value, and a sustained landscape for future success.

Responsibilities

• Provide business strategy subject matter expertise as it relates to Salesforce products and services during the sales and delivery cycles.
• Help position and sell large-enterprise consulting engagements to customers; work cross-functionally within Salesforce to define program scope, team, value narrative, and pitch.
• Uncover future sales opportunities to drive ongoing customer value.
• Conduct assessments and facilitate workshops to develop future-state operating models and business visions.
• Identify enterprise business process and operations improvements to realize efficiencies and increase impact.
• Bring deep expertise in enterprise business strategy, operating model design, and value realization—translating customer ambitions into actionable, multi-year programs.
• Strive to better understand and improve processes to help our Experience Services team thrive.
• Partner with other roles on customer engagements to ensure customer and Salesforce Professional Services success.

Requirements

• Minimum 8 years of industry experience in customer-facing roles leading complex experience-led engagements with large-scale transformation, as part of a cross-functional team.
• Track record of delivering exceptional experiences from start to finish.
• Experience in Business Strategy, Enterprise Architecture, Product Management, Agile, Program Governance, Experience Design, Change Management, and/or Value Realization.
• Proven experience with Public Sector customers (Federal Civilian, Defense, State & Local Government, Nonprofit, or Education).
• Strong understanding of key business value drivers and success metrics typical of large-enterprise Public Sector organizations.
• Ability to develop industry POVs, including identifying market trends, responses, and solution offerings.
• Excellent verbal and written skills. Passionate about delivering transformation with the ability to articulate business value to stakeholders at all levels.
• Strong workshop design and facilitation skills.
• Ability to analyze and synthesize information. Sets a clear direction in situations where data is absent or ambiguous and stakeholders are misaligned, making defensible recommendations and holding the roadmap steady rather than only building consensus.
• A proactive, resourceful, creative thinker with the ability to inspire others and who can navigate dynamic situations.
• Consistent track record of building customer relationships. A great listener with the ability to connect with people in diverse roles. Thrives working cross-functionally, particularly with Sales, Engagement Leaders, Solution and Technical Architects, Human-Centered Change Practitioners, Experience Designers, and External Partners.

Qualifications

• BA/BS or MA/MS in a related field, or equivalent experience.
• A willingness to travel when required (up to 25-30% of the time) and an understanding of the value of working onsite with our customers.
• Candidates must be a United States citizen.