Business Solutions Team Lead Specialist, Administrative Lead - Secaucus, NJ

About the role

The Business Solutions Team Lead – Administrative Lead role supports Partnership Operations and handles issues, risks, and continuous improvement initiatives. Responsibilities include producing high-level deliverables, managing projects, and communicating with internal clients.

Responsibilities

• Produce high level deliverables to fulfill both structured and unstructured requests to support a community
• Handle sensitive financial records, including physical mail, certified mailings, and secure document distribution with a high degree of judgement and discretion
• Effectively use firm tools; follow policies and procedures to complete tasks and projects
• Partner with other groups within the matrix organization, cultivate relationships, align people and processes, and identify operational efficiencies to add value
• Leverage strong working knowledge of applicable firm and service line quality, risk, and confidentiality policies and guidelines and reinforce with others
• Manage or coordinate small projects providing cost-effective solutions
• Utilize internal/external resources such as EY firm tools, Amex Travel site, policy repositories, external Internet sites, and internal SharePoint sites
• Compile and update information from designated sources
• Compile customized communications and reports for various customers using Word, Excel, and other firm-standard software
• Conduct primary research as appropriate and synthesize the information into a usable format for customers or colleagues
• Provide reference and navigation assistance to customers to locate materials within the Intranet and direct customer requests to the appropriate resource
• Aid with other tasks related to database entry, report generation, and distribution and general requests from clients
• Work on special project assignments as needed

Qualifications

• Associates degree in related discipline, or equivalent work experience
• 5 or more years of relevant business experience
• Advanced experience with MS Office and the ability to learn new technologies

Skills and attributes for success

• Understanding of business and organizational structure and the key business and financial drivers that determine the firm's success
• Demonstrated professionalism, proven problem-solving and analytical skills
• Proactive in identifying and addressing project risks and opportunities
• Excellent interpersonal communication (verbal and written), and collaboration skills, and ability to interface with personnel at all levels directly or in virtual setting, communicate with appropriate frequency
• Highly skilled attention to detail and self-assurance of quality of work performed or reviewed
• Experience working with secure financial infrastructure and processes
• Experience handling regulated or compliance-sensitive processes, with an understanding of auditability, documentation retention, and procedural adherence
• Excellent use of grammar and punctuation
• Readily and proficiently share knowledge with colleagues
• Maintain and apply in-depth working knowledge and skillfully navigate firm and service line structures, matrixed relationships, key personnel, and organizational policies and procedures
• Demonstrate initiative and focus on customer service
• Advanced skill with firm’s core technology, expertise in EY-specific applications, aptitude for learning quickly with ability to seamlessly adapt to changing tools, processes and organizational structure

Pay

$52,800 to $95,900 base salary range for all geographic locations in the US, and $63,400 to $109,000 for New York City Metro Area, Washington State and California (excluding Sacramento).

Schedule

Most people in external, client-serving roles will work together in person 40-60% of the time over the course of an engagement, project, or year.