Business Solutions Implementation Coordinator (Temporary)

Responsibilities

• This position will coordinate the post-sale implementation of corporate training and apprenticeship projects from initial handoff through completion.
• Serve as a primary day-to-day contact for employers and students regarding registration, funding requirements, vouchers, enrollment links, deadlines, and required documentation.
• Coordinate SC WINS, apprenticeship grants, and other applicable funding processes under the direction of the Business Solutions Project Manager.
• Collaborate across Operations, Programs, Academics, Finance, Bookstore, Student Support, and other internal departments to ensure students are properly registered, funded, and prepared to begin training.
• Track outstanding implementation items, deadlines, and required documentation, and proactively follow up with employers and students to resolve issues before they affect registration or training.
• Maintain accurate and timely Salesforce records, project documentation, student information, and implementation tracking tools.
• Identify registration, funding, documentation, or implementation issues and resolve routine matters within established procedures while escalating exceptions or complex issues to the Business Solutions Project Manager.
• Support project closeout, funding reconciliation, documentation review, and confirmation that required administrative processes have been completed.
• Provide responsive, professional, and solution-focused customer service to employers, students, and internal partners throughout the implementation process.
• This position will be located on the Midlands Technical College Northeast Campus.

Requirements

• A high school diploma and relevant work experience in business management, public administration, administrative services, project coordination, or a related field.
• A bachelor’s degree in a related field may be substituted for the required work experience.

Qualifications

• Bachelor’s degree in business administration, public administration, project management, human resources, education, workforce development, or a related field.
• Experience coordinating projects, programs, training initiatives, or administrative processes involving multiple stakeholders.
• Experience working with employers, students, customers, or external partners in a professional service environment.
• Experience with workforce development, continuing education, corporate training, apprenticeship programs, or grant-funded initiatives.
• Knowledge of student registration, enrollment, funding, voucher, or reimbursement processes.
• Experience coordinating activities across multiple departments, including Operations, Finance, Academic Programs, Student Services, and other functional areas.
• Experience using Salesforce or a comparable customer relationship management (CRM) or project-tracking system.

Skills

• Strong organizational and time-management skills with demonstrated ability to manage multiple projects, deadlines, and priorities simultaneously.
• Strong written and verbal communication skills with demonstrated ability to provide professional and responsive customer service.
• Demonstrated ability to identify and resolve routine implementation issues, proactively follow up on outstanding items, and appropriately escalate complex matters.
• Strong attention to detail and experience maintaining accurate records, documentation, and project information.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams.