Business Solutions & Growth Development, Account Manager

Account Management Responsibilities

• Manage client accounts, serving as the primary day-to-day client contact and partnering with senior account leaders as needed to drive successful project delivery and account growth
• Represent the voice of the client in internal discussions, ensuring client goals, priorities, and feedback are effectively communicated across teams
• Deliver an exceptional client experience by onboarding clients, building strong relationships, and understanding their business objectives, preferences, and success measures
• Support the identification of account growth opportunities, including additional services, new projects, and cross-functional solutions that create value for clients
• Maintain account health and proactively identify potential risks, challenges, or roadblocks, escalating and partnering with Account Leadership to develop solutions when needed
• Cook up with Strategy, Creative, Technical, Operations, and Production teams to ensure projects are delivered on time, on budget, and in alignment with client expectations
• Ensure final deliverables meet agreed-upon quality standards, project objectives, and client requirements
• Manage account financial administration, including SOWs, change orders, invoicing, with guidance from Account Leadership
• Develop a strong understanding of clients' businesses, industries, competitive landscapes, and key objectives, while building knowledge of the agency's capabilities and service offerings
• Contribute to client retention and inline growth by identifying opportunities to deepen relationships and expand agency partnerships over time

Business Growth Responsibilities

• Identify and help cultivate opportunities with brands not currently engaged with the agency
• Build and maintain professional relationships through networking, referrals, industry events, and market research to help generate potential growth opportunities
• Pivot with Cramer Business Solutions leadership and Account Leadership to support prospecting efforts, pitch development, proposal creation, and account growth initiatives
• Contribute to new business presentations, capabilities meetings, RFP responses, and other agency growth activities
• Research and qualify prospective opportunities that align with the agency's capabilities, offerings, and strategic objectives
• Expand relationships within existing client organizations by connecting with new stakeholders and identifying opportunities to broaden Cramer's engagement
• Stay informed on client, industry, and market trends to identify emerging needs and potential opportunities for growth
• Communicate potential new business and account expansion opportunities to Business Solutions leadership and support efforts to advance those opportunities

Requirements:

• Proactive, self-starter with a strong sense of ownership and a passion for delivering results
• Growth-oriented mindset with the curiosity and drive to identify opportunities to expand client relationships and support new business efforts
• 5+ years of experience in account management, client services, business development, or a related client-facing role, preferably within an agency environment
• Experience using platforms like HubSpot, Zoominfo, LinkedIn Sales Navigator and Dealfront for business development
• Strong communication, presentation, and meeting facilitation skills
• Exceptional interpersonal and relationship-building skills, with the ability to establish trust and become a valued client partner
• Commercially minded, with experience supporting sales, business development, account growth, or revenue-generating initiatives
• Analytical and strategic thinker who can leverage data, insights, and creative problem-solving to address client and business challenges
• Highly organized and adaptable, with the ability to manage multiple priorities and thrive in a fast-paced, evolving environment
• Collaborative team player who contributes positively to team success
• Experience working cross-functionally with Strategy, Creative, Technical, Operations, and Production teams to deliver integrated solutions
• Experiential marketing, brand strategy, or integrated marketing agency experience is a plus
• Bachelor's degree in Marketing, Communications, Business Administration, or a related field required

Benefits:

• Medical, Dental & Vision Insurance
• Health Savings Account with employer contribution
• 401(k) with company match
• Profit Share Bonus Plan
• Life Insurance
• Take What You Need Time Off
• Family Leave
• Short-Term & Long-Term Disability
• Tuition Reimbursement
• Wellness Resources, including discounted Lifetime Fitness membership
• Generous onsite café

Compensation Range: $60,000-$80,000 + Incentive