Business Solutions Coordinator

What You’ll Do As a valued member of the broader Business Solutions team, you will be relied upon to assist the Business Solutions department’s processes and contribute value to the bank’s Business Solutions decisions. You will build rapport with internal and external stakeholders and become a key player in the essential processes of our bank. You will perform a wide variety of support functions for the Business Solutions team. You will engage with both internal and external customers while delivering legendary service. Your strong combination of interpersonal, analytical, and decision-making skills makes you a valued resource and partner. Key Accountabilities Banking and Client SupportAct as the first line of support for internal and external stakeholders, addressing inquiries, troubleshooting issues, coordinating resolutions, and escalating matters as appropriate.Collaborate with the sales team to support the onboarding of new products/servicesSupport various departments with document preparations Act as a liaison with various internal departments to facilitate implementation & support of Treasury productsSupport and mentor other team members as necessary Product Management and SupportAct as subject matter expert for Treasury products, services, and systemsCommunicate with internal/external customers regarding testing and any format or limit changes needed.Install and test on Remote Deposit Capture equipmentProvide training for various Treasury products as neededCoordinate smooth transition to Level 2 Support as needed Client Development ManagementIdentify areas of opportunity to offer appropriate and necessary services and/or products to existing customersQualify potential opportunities through conversations before making a referral to appropriate sales team(s). Operational Reporting and Special Projects SupportReview agreements, internal forms, and onboarding requests to ensure accuracy and proper executionMonitor departmental reports to ensure accuracy and timelinessComplete required audits and reviews as requested or assignedAssist and, in some cases, take the lead on various projects as rolled out by management or the Holding Company. Central Bank Offers This Competitive Salary, determined by experience and skillsComprehensive Benefits package that includes: 401(k) company match, Paid Time Off (PTO), Volunteer Days Off (VTO)Paid Federal Holidays Tuition Reimbursement About Central Bank At Central Bank of the Midwest, our roots run deep in the communities that define our footprint and shape our culture. Some are defined by geography, while others are brought together by shared experiences, values, lifestyles, or goals. Our Associates are the Bank, and Everyone is welcome here. We believe in the diversity of culture, experience, thought, and values to create better conversations - and thus - better decisions around the most important issues we face as an organization and community of professionals. Central Bank of the Midwest is committed to building an inclusive culture that opens a world of opportunities for our team, customers, and every community within our reach. We embrace people and opportunities, engage with our time, talent, and resources, and elevate relationships through added value. With a shared commitment to our core values, we RISE together! We RISE by lifting others. These words provide a benchmark for our motives and a compass to guide our words and actions. We pledge to create and sustain a culture of belonging, where we can learn, understand, and support the differences that make us better - together.