Business Solutions Analyst

About the role

This role works directly with stakeholders to define, document, and drive business requirements for technology and process changes. The Business Analyst serves as a critical bridge between CSAA's product and business teams and EY's Guidewire development team. You will work on two parallel tracks: (1) supporting R1 SIT/UAT testing to catch and resolve defects, and (2) translating R2 product requirements into technically sufficient specifications. Your personal lines domain expertise will be foundational—you will validate that requirements are complete, unambiguous, and testable before development execution, and you will help catch defects in testing that trace back to specification gaps. You are a quality gatekeeper throughout the delivery lifecycle.

Responsibilities

• R1 SIT/UAT Testing Support (Immediate Priority): Immediately engage in Release 1 SIT/UAT phase to develop and execute test cases, identify and triage defects, work with EY to resolve critical issues, understand root causes (trace defects back to requirements and spec gaps), and help stabilize R1 for rollout. Bring business context to testing to validate whether defects are true product issues or misunderstandings of requirements.
• Requirements Traceability & Test Case Development: Map business requirements to test cases, ensure requirements are testable and test coverage reflects actual business logic, work with the Product Owner to validate specs translate correctly into test scenarios, and identify gaps where requirements lack corresponding tests.
• R2 Requirement Translation & Specification: In parallel with R1 testing, translate R2 product specifications into development‑ready requirements. Work with the Product Owner to understand business intent, ask crisp clarifying questions when specs are ambiguous, and ensure all mandatory fields, business rules, and edge cases are documented before specs go to EY.
• Pull the Thread on Ambiguity: When product teams say “it should be different than Countrywide,” ask: What specifically is different? Why is it different? What is the business implication? What does that look like in Guidewire? Collaborate with product owners to surface hidden requirements and ensure specs are complete before development.
• Defect Root‑Cause Analysis: When defects emerge in SIT/UAT, trace them back to source (development error, spec gap, misunderstood requirement). Use this analysis to improve R2 specs and help the team learn from R1 issues to prevent repetition.
• Team Collaboration on NexGen Delivery: Work as part of a 5‑person Business Solution Architect team (2 Client + 1 leader; adding 2 new Client + 1 Pricing/Earnings SME). Collaborate with the dedicated Product Owner on business logic and rules validation, partner with EY's Guidewire delivery leadership, and participate in requirements review sessions, design discussions, and testing sign‑offs.

Skills

• Personal Lines Insurance Domain Expertise (CRITICAL): 5+ years in personal lines P&C insurance (auto, homeowners, renters, property, umbrella, or combination). Understand product rules and rating logic, line and coverage structure, underwriting workflows, billing and claims implications, and how business decisions translate to system requirements.
• Business Analyst / Requirements Management & Testing Background: 3+ years as a BA, business systems analyst, QA analyst, or similar role. Experience with requirements elicitation and documentation, test case development, SIT/UAT test execution, defect identification and triage, requirements traceability, and working with development teams. Comfortable with tools like Jira, SmartSheets, or Excel for spec documentation. Understand how specs translate into test scenarios and how defects trace back to spec gaps. Supports pricing validation and rate testing—confirming rating logic, premium calculations, and state‑specific pricing deviations are accurately reflected in the system; collaborate closely with the Pricing/Earnings SME to develop pricing test scenarios and validate rating outcomes across Guidewire and Rating.
• Guidewire Experience (Strongly Preferred): Prior experience with Guidewire is highly desired. Ability to understand Auto and Property business requirements, validate them through testing, and translate them clearly for technical teams—the platform is secondary.
• Communication & Collaboration: Strong written and verbal communication skills. Ability to listen to vague product requirements, ask clarifying questions, and document them in a form development teams can execute against. Comfortable working in a cross‑functional team environment with product managers, product owners, developers, QA, and other stakeholders.
• Attention to Detail & Quality Mindset: Help prevent defects by catching incomplete specs early and validating implementation through SIT/UAT testing. Requires meticulous attention to detail, ability to spot gaps, and commitment to quality throughout the delivery lifecycle.