Business Solutions Analyst

Responsibilities

• Partner directly with business users to identify opportunities for automation, analytics, and productivity improvements.
• Lead requirements gathering through stakeholder interviews, workshops, and process walkthroughs.
• Contribute with design and assist with building solutions.
• Leverage Copilot and AI-enabled tools to enhance workflows and user productivity.
• Create and maintain Power BI reports and dashboards.
• Develop and maintain process models, solution documentation, and implementation plans.
• Perform solution testing, validation, and troubleshooting prior to deployment.
• Support user adoption through training, documentation, and ongoing enhancements.
• Collaborate with IT, data, and security teams to ensure governance alignment.

Requirements

• Formal Education & Certification: Formal Training, College diploma or university degree in the field of business administration, finance, computer information systems, or related field or equivalent practical experience.
• Required Knowledge & Experience: 3+ years of experience in business analysis, solutions analyst, or similar role. Experience with Power BI reporting and data analysis. Experience working with Microsoft 365 tools (SharePoint, Teams, Outlook). Experience translating business requirements into design documents and assisting with developing technical solutions. Experience with Copilot or AI-enabled productivity tools preferred.
• Additional Preferred Qualifications: Experience with Power Platform (Power Automate, Power Apps). Familiarity with Dynamics 365 or similar CRM System. Hands-on experience writing SQL queries. Experience with SQL Server Reporting Services. Personal Attributes: Excellent listening, interpersonal, written, and oral communication skills. Logical and efficient, with keen attention to detail. Highly self-motivated and directed. Ability to effectively prioritize and execute tasks while under pressure. Strong customer service orientation. Experience working in a team-oriented, collaborative environment. Technically savvy with PCs. Agile mindset: able to break larger projects into smaller ones that are delivered iteratively. Strong time management skills with the ability to accomplish tasks within the necessary window. Demonstrates intellectual curiosity and resourcefulness, with the ability to independently research and resolve questions related to both software functionality and underlying business processes.