Business Solutions Advisor - Miami South Market - Bilingual Spanish Required

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We drive Responsible Growth and deliver for our clients, teammates, communities, and shareholders every day. We foster an inclusive workplace where every teammate has the opportunity to succeed, build a career, and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting teammates’ physical, emotional, and financial wellness through affordable, competitive, and flexible benefits.

About the role

This role provides specialized and personalized service, offering advice and guidance to financial center clients through the full spectrum of borrowing and banking offerings at each stage of the client's life plan. You will acquire new and deepen existing client relationships by conducting client meetings and presenting customized solutions to help clients achieve their financial goals. The position balances sales performance, operational risk, and client relationship care by leveraging specialized expertise.

If offered the position, you will train at one financial center, and the company may later place you at another location within a reasonable commuting distance of your home, as permitted by applicable law.

Responsibilities

• Recommend financial advice and guidance that align with client financial goals and needs
• Build and deepen relationships with new and existing clients by leveraging the full capabilities of the bank
• Analyze client financial needs and apply knowledge of borrowing and banking to recommend alternative or additional financial services that best align with the client's unique priorities
• Connect with clients through outreach and pipeline management activities and conduct consistent follow-up routines to meet client needs
• Make decisions on client requests and referrals to appropriate internal partners based on client needs
• Partner with financial center leaders, performance managers, and market leaders to provide specialized guidance and coaching to financial center associates during meetings to assist with team delivery of an exceptional client experience

Requirements

• Bilingual (Spanish)
• Demonstrated experience and proven success with business-to-business sales and/or small business banking
• Strong communication skills with the ability to effectively influence clients
• Effective customer service skills with the ability to manage the full client end-to-end experience and problem resolution
• Proven sales track record
• Ability to build productive partnerships and working relationships
• Experience with outbound phone sales

Qualifications

• Experience with financial information, spreadsheets, and financial skills
• Experience with in-person customer service and sales
• Experience working with small business clients
• Experience meeting or exceeding goals
• Working knowledge of small business products and services

Skills

• Client Management
• Client Solutions Advisory
• Customer and Client Focus
• Referral Identification
• Risk Management
• Client Experience Branding
• Credit Documentation Requirements
• Credit and Risk Assessment
• Pipeline Management
• Referral Management
• Attention to Detail
• Collaboration
• Issue Management
• Prospecting
• Relationship Building

Education

High School Diploma / GED / Secondary School or equivalent

Schedule

• 1st shift (United States of America)
• 40 hours per week