Business Service Representative- Maywood

About this position

Job Title: Business Service Representative
Reports to: Center Manager
Office Location: Southwest Suburban Cook County American Job Center
Position Classification: Non-Exempt

Essential Job Functions

• Provide Extreme Customer Service.
• Exceed performance goals (team goals include all program performance).
• Actively engage all relevant operational units to successfully respond to employers and job seeker needs, staff, the team, centers and the broader workforce system.
• Contact new and existing assigned employer customers to discuss their needs, and to explain how specific products and services could meet these needs.
• Identify business customer needs and develop company-base solutions. Develop and present proposals. Involve appropriate company resources throughout the consultative and service cycle.
• Verify that job orders and minimum qualifications criteria are accurate and that recruitment needs are being met.
• Able to learn products, services and procedures of workforce partnership.
• Possess a comprehensive understanding of economic development initiative and governmental services.
• Act as a business resource to the customer and provide 'industry expert,' executive-level consultative services.
• Analyze activities and trends, and understand industry terminology and concepts.
• Recognize and assess applicant skill levels.
• Refer applicants for specific skills assessments and evaluate the qualifications and assessment results.
• Work with the resources available on the sector-base team to assist jobseekers with presenting a positive image, resume development and customization, interview skills and mock interviews, personal appearance, interview debriefs, teaching company research techniques, and performing activities and providing case management duties for WIOA-Eligible individuals.

Qualifications

• A Bachelor’s Degree in Human Resources or a related field or equivalent work experience is required.
• A minimum of three years experience in a field related to workforce development is strongly preferred.

Skills/Abilities

• Excellent interpersonal skills.
• Strong computer proficiency to include: experience with databases, Excel, Word Access, Internet, E-mail, and other Microsoft programs.
• Be career oriented and work independently as well as part of a team.
• Proven ability in providing services in a business-to-business environment.
• Utilize various online and screening/assessment tools to identify and qualify candidates.
• Phone screen and interviewing potential candidates.
• Must have excellent time management, communication skills (written and verbal), and the ability to multitask.
• Friendly, outgoing and professional demeanor.
• Ability to manage multiple projects simultaneously in a fast-paced work environment.

Other

• Ability to learn and apply Federal and State policies as they relate to a particular program area.
• Knowledge of local community resources preferred.
• Bilingual preferred.

Salary Information

Salary information not specified.