Business Service Officer (Supervisor)

Job Description and Duties

The BSO I (Supervisor) oversees all operations relative to staff in the Flexible Administrative Support Team (FAST), mailroom, and reception. The BSO I (Supervisor) coordinates office moves, facilities, administrative and technology services. The BSO I (Supervisor) serves as the CalCard holder and reconciles monthly CalCard statement. The BSO I (Supervisor) supervises the planning and flow of work; assigns and reassigns staff to meet changing workload conditions; plans, reviews, evaluates, and recommends changes to operating procedures and directs their implementation through subordinates, including the preparation of manuals, and performs a wide variety of administrative duties to maintain the business service functions of a large legal office. The BSO I (Supervisor) establishes and maintains positive working relationships and effective communication between professional and support staff. The BSO I (Supervisor) facilitates the procurement of minor and major equipment for the mailroom and reception. Determines if supplies and equipment meet the needs of the office and makes recommendations for replacement equipment. Recruits and hires business services personnel; assures that employees receive adequate training and monitors continuing training efforts.

Working Conditions

Partial telework and/or in-office options are available. Schedules are based on business needs and may be re-evaluated as Department needs change.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Desirable Qualifications

• Ability to inspire good morale and motivate staff; proven ability to provide exceptional customer service.
• Ability to work cooperatively and tactfully with staff and management; demonstrated initiative and willingness to assume increased responsibility.
• Ability to write and communicate effectively; use of tact and discretion in dealing with confidential and sensitive issues.
• Excellent organizational skills; ability to effectively carry out multiple priorities/tasks.
• Good computer skills and knowledge of Word and Outlook are desired; willingness to learn computer programs and advanced technology for service improvements or enhancements.
• Knowledge of office policies and procedures, experience in developing standard operating procedures and/or ability to develop and present new concepts.
• Ability to maintain professionalism under pressure.
• Good attendance and punctuality are required.
• Prior supervisory experience or experience in a lead capacity is desirable.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.
Adolfo Gonzalez
(916) 210-6390
DASJC@doj.ca.gov