Business Service Center Agent
Tharp Consulting · Knoxville, TN · 3 days ago
OTHRFull-time
About the role
Business Service Center Agent on site, responsible for delivering exceptional service to business clients.
Responsibilities
- Connect with clients via phone and virtual channels
- Accurately identify callers
- Research and resolve requests
- Assist with account maintenance
- Adhere to policies
- Strive for one-contact resolution
- Provide feedback to enhance customer experience
Qualifications
- High school diploma or equivalent
- Minimum two years of customer service experience
- Strong computer skills
- Bilingual in English and Spanish a plus
- Excellent communication skills
Physical & Other Requirements
- Ability to perform essential functions safely
- Maintain punctuality
- Communicate clearly over the phone
Training & Schedule
8-week training program with scheduled shifts within business hours (8 am–7 pm), including classroom training and assigned shifts during weeks 4–9.
Work Location
This position is on-site only; remote or work-from-home arrangements are not available.