Business Service Center Agent

Location: On site at location listed in job posting. Role Overview: Serve as a Business Service Center Virtual Banker, delivering exceptional support to business clients. Work independently and collaboratively to meet banking needs, strengthening client relationships and supporting internal partners. Key Responsibilities: Identify callers accurately per policySupport clients and partners via phone and virtual channels on all productsResearch, resolve requests, escalate when needed, and handle complaints appropriatelyAssist with account maintenance and adhere to policiesProvide a seamless client experience with a focus on resolution and feedback Qualifications & Skills: High school diploma or equivalentAt least two years of customer service experience or equivalentStrong computer skills, ability to multitaskBilingual in English and Spanish a plusExcellent communication skills, both verbal and written Physical & Other Requirements: Ability to perform essential functions safely, maintain punctual attendance, communicate clearly over the phone. Shift & Training: Operating hours from 8 am to 7 pm, with training scheduled over 8 weeks, including classroom and work assignments.