Business Requirements Analyst (Remote)

Responsibilities

• Gather and analyze business requirements to support VA Data Modernization needs, including workspace standardization, user-intake workflow improvements, and access provisioning enhancements.
• Define and document requirements for pre-created workspaces with common tools to streamline onboarding and support scalable user adoption.
• Work with stakeholders to refine and document an improved user intake process that maps new users to appropriate workspace types and access pathways.
• Capture business requirements for automated CDW access provisioning, ensuring authorized users receive the correct baseline access.
• Translate business needs into clear specifications for workspace provisioning in PreProd or Prod environments, ensuring alignment with user requirements and data needs.
• Partner with engineering, data platform teams, and SMEs to ensure requirements for linked services, Databricks mount points, catalogs, and access configurations are defined and understood.
• Capture user feedback, identify pain points, and translate insights into recommendations that improve platform usability and satisfaction.
• Support data-driven analysis to identify trends, bottlenecks, and opportunities to optimize onboarding and user support processes.
• Prepare reports, dashboards, and presentations to communicate risks, issues, progress, and user-impact metrics to leadership.
• Maintain and enhance business process documentation, SOPs, and process maps to support consistent execution and continuous improvement.
• Support integration and use of tools such as SharePoint, ServiceNow, and other VA business applications by documenting requirements and user needs.
• Lead business communication efforts including outage notifications, stakeholder updates, and cross-team coordination.

Qualifications

• Bachelor’s degree in Business Administration, Information Technology, or a related field. (or commensurate experience)
• 12+ years of experience in business analysis, project management, or a similar role.
• Strong analytical, problem solving, and communication skills.
• Experience in healthcare, finance, government, or technology environments.
• Familiarity with project management tools and frameworks such as Jira, ServiceNow, and SharePoint.
• Experience gathering requirements for data platforms, analytics environments, or enterprise reporting systems.
• Ability to translate complex technical concepts into clear, actionable business requirements.
• Strong analytical skills with experience identifying workflow inefficiencies and recommending improvements.
• Excellent communication, stakeholder engagement, and documentation skills.
• Experience supporting user onboarding workflows, service intake processes, or enterprise access provisioning.

Pay

USD $145,000.00 - USD $165,000.00 /Yr.