Business Relationship Support Specialist

About the role

Wells Fargo is seeking a Business Relationship Support Specialist as part of the Commercial Bank. Learn more about the career areas and business divisions at wellsfargojobs.com. The position is available in multiple locations: 125 High Street - Boston, Massachusetts 02199; 4 Corporate Drive - Shelton, Connecticut; 1 Citizens Plaza - Providence, Rhode Island; 6400 Sheridan Drive - Buffalo, New York. Relocation assistance is not available.

Responsibilities

• Be accountable for a complex portfolio of customers
• Share leadership role with managers to oversee a portfolio of accounts
• Identify opportunity for process improvements within the portfolio
• Review and analyze the decision process for customer accounts and evaluate the profitability and risk of designated portfolio
• Verify compliance and report identified issues for resolution
• Make decisions on complex customer issues
• Partner with managers to resolve issues and provide status updates on implementations
• Develop expertise in the policies, procedures, and compliance requirements
• Handle complex customer issues which include escalation and resolution
• Lead team and serve as a subject matter expert for the department
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with