Business Relationship Support Specialist

About the role

Wells Fargo is seeking a Business Relationship Support Specialist as part of the Commercial Bank to provide client servicing, portfolio support, and operational support for commercial banking relationships. The specialist serves as a key point of contact for client requests and helps deliver an accurate, timely, and consistent client experience. The role requires sound judgment, accountability, organization, and the ability to manage competing priorities across multiple stakeholders.

Responsibilities

• Be accountable for a complex portfolio of customers
• Share leadership role with managers to oversee a portfolio of accounts
• Identify opportunities for process improvements within the portfolio
• Review and analyze the decision process for customer accounts and evaluate the profitability and risk of designated portfolio
• Verify compliance and report identified issues for resolution
• Make decisions on complex customer issues
• Partner with managers to resolve issues and provide status updates on implementations
• Develop expertise in the policies, procedures, and compliance requirements
• Handle complex customer issues which include escalation and resolution
• Lead team and serve as a subject matter expert for the department
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Requirements

• 2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Qualifications

• Experience in commercial banking, business banking, middle market banking, client servicing, relationship support, or a comparable financial-services environment
• Experience supporting commercial clients through onboarding, account opening and maintenance, treasury or deposit servicing, documentation, and issue resolution
• Knowledge of Anti-Money Laundering, Bank Secrecy Act, customer due diligence, operational controls, and risk-management requirements
• Strong client-service and relationship-management skills, including the ability to understand client needs, coordinate solutions, and build effective stakeholder partnerships
• Strong critical-thinking, problem-solving, and decision-making skills with the ability to exercise sound judgment and appropriately escalate risk or servicing issues
• Demonstrated accountability, attention to detail, and ability to manage competing priorities and deadlines in a fast-paced environment
• Strong verbal, written, and interpersonal communication skills with the ability to work independently and collaborate across multiple teams
• AI fluency, including experience using AI-enabled productivity tools and digital technologies to streamline workflows, improve efficiency, support decision-making, or enhance client-service outcomes
• Ability to support multiple client relationships and operational requests simultaneously
• Ability to develop effective working relationships with Relationship Managers, clients, and internal business partners
• Ability to work independently while operating within established policies, procedures, risk controls, and escalation protocols
• Commitment to delivering an accurate, responsive, and high-quality client experience

Schedule

This position offers a hybrid work schedule.

Pay

Charlotte – North Carolina Range: $60,000 - $91,000 USD annual (this range may not be applicable to other locations). May be considered for a discretionary bonus, Restricted Share Rights or other long-term incentive awards.

Location

550 S. Tryon Street, Charlotte, North Carolina 28202. Required location listed above. Relocation assistance is not available for this position.

This position is not eligible for Visa sponsorship. Specific compliance policies may apply regarding outside activities or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Posting end date: 26 Oct 2026 (job posting may come down early due to volume of applicants). Reference number: R-581546.