Business Relationship Manager

Job Summary

The Business Relationship Manager (BRM) is a liaison between IT and the business. This role will manage IT efforts for one or more Business Departments, translate business needs to technical needs, prioritize projects, and align them with the technology that provides maximum ROI. The BRM will also facilitate communication between IT and the business, plan, organize, and lead business needs/requirements, and develop functional business requirements.

Job Responsibilities

• Build and maintain a solid relationship with the user community
• Understand business processes and priorities
• Coordinate and partner with the business on how to work with IT and ensure business projects follow the IT governance process
• Provide due diligence toward answering general technology/systems questions from the user community
• Team with senior leadership, applications development group, and/or suppliers to ensure timely, accurate, and cost-effective IT solutions
• Provide recommendations to technology business requirements, business objectives, budgets, and timelines
• Plan, organize, and lead business needs/requirements and priorities for assigned areas
• Create and maintain pre-project business solution designs and guide projects through IT governance processes
• Evaluate alternative vendor and technology solutions and participate in making technology recommendations to enhance business operations, while participating in make/buy recommendations
• Lead the development of functional business requirements and help the business assess relative priorities for technology solutions
• Partner with the business to develop user process maps, user test plans, and training materials associated with technology solutions
• Support the Applications Development team in regards to discretionary and non-discretionary business development requests
• Aid in Service Level Agreement (SLA) negotiations

Qualifications

• Bachelor’s Degree
• 8+ years of Business/functional and IT experience
• 8+ years of demonstrated and proven experience in working with customers, identifying/understanding their needs, and formally documenting business requirements
• 8+ years of demonstrated and proven capability to forge strong working relationships with business and IT staff

Preferred Qualifications

• 2+ years’ Project management experience
• 2+ years’ experience in working with external vendors/suppliers
• 2+ years’ experience managing virtual teams
• 2+ years’ experience and a good understanding of the Phase 2-4 business processes and challenges
• 2+ years’ experience with implementing global IT solutions/technologies within scientific environments
• 2+ years’ experience and the documented ability to work in a large clinical development business with a highly matrixed organizational structure and basic understanding of the Drug Development process
• 2+ years’ experience in business process modeling and design
• 2+ years’ experience of managing off-shore sourcing providers
• 2+ years’ experience and prior experience of working in big Pharma
• 2+ years’ with strong IT, operational, financial and strategic planning and/or development experience
• 2+ years’ experience working in a global and multicultural organization, including working across national and international boundaries
• 2+ years’ experience in performing presentations and leading meetings
• Current or prior Labcorp experience

Benefits

• Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only
• Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement and Employee Stock Purchase Plan

Additional Job Standards

• Strong time management, planning, and budgeting experience is needed
• Ability to interact with all levels within the organization
• Ability to manage multiple priorities simultaneously
• Ability to provide leadership and training to others
• Creative approach to resolving technical issues, and balancing business needs with compliance requirements
• Interpersonal skills and ability to command respect of the organization
• Demonstrates self-motivation to lead global teams on business strategies and achievement of department goals, objectives, and initiatives
• Team player

Company Information

• Labcorp is proud to be an equal opportunity employer
• We strive for inclusion and belonging in the workforce and do not tolerate harassment or discrimination of any kind
• We make employment decisions based on the needs of our business and the qualifications and merit of the individual
• Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic
• All qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law
• We encourage all to apply
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