Business Relationship Management Director

Duties & Responsibilities

• Be a trusted partner and strategic advisor to ADUSA Retail and Support Brands.
• Act as point of contact for Brand escalations and educate business units of the variety of products, platforms and services within ADUSA-IT.
• Initiate and develop relationships through a consultative approach with functional business leaders and serves as a liaison between IT services teams and business partners.
• Review business strategy and plans to determine impact on current services provided, identify opportunities for new services and capabilities, and optimize the business value realized through leveraging Information Technology Products, Platforms and Services.
• Ensure IT alignment with Brand strategy and priorities.
• Represent the brand in IT's strategy and portfolio planning.
• Provides feedback for the prioritization of the Information Technology portfolio.
• Partner with Product Management to build and deliver Brand specific technology capability roadmap that is tied to the Brand strategy and business capability roadmap.
• Partner with IT Finance to proactively manage the risk and opportunities with IT charges to the brands.
• Maintain knowledge of multiple business functions and initiatives to identify where conflicts/synergies exist between technologies and business function.

Qualifications

• Bachelor's degree or equivalent in Information Technology, Business Administration, Computer Science, Engineering, or related field
• 10+ years of related experience in solution delivery, service management, program management and/or business relationship management
• 5+ years in retail industry. Strong understating of grocery retail business
• Excellent verbal and written communication skills
• Strong organizational skills and ability to work autonomously

Key Skills

• Relationship-building
• Strategic thinking
• Assertiveness and diplomacy
• Energy and focus
• Effective communication skills
• Highly skilled negotiating and problem-solving skills
• Leadership skills
• Ability to collaborate and to encourage collaboration
• Ability to positively influence others and to break down organizational silos
• Strong writing, speaking, and presenting skills
• Strong understanding of IT, HR and finance

Preferred Qualifications

• Experience in retail grocery
• Experience working in a product and platform-based IT operating model
• Solid understanding of and demonstrated ability to apply Agile methodologies
• BRM Professional Certifications: Business Relationship Management Professional (BRMP), Certified Business Relationship Manger (CBRM), ITIL Certified or ISO/IEC Foundation Certified
• Knowledge of Capability Maturing Model Integration (CMMI) methodologies