Business/Regulatory Licensing Specialist

About the Role

Demonstrates a clear understanding that addiction is a chronic brain disease rather than a moral failing. Shows hope, respect, and compassion in all interactions with patients and fellow team members. Builds and maintains positive, collaborative working relationships across the organization. Works independently and effectively under pressure, managing multiple priorities simultaneously. Exercises sound judgment and discretion when handling confidential or sensitive information. Responds appropriately to stressful or challenging situations and seeks guidance from supervisors when needed.

Responsibilities

• Manage all required licensure applications and renewals in a timely and accurate manner, including but not limited to State, DEA, CLIA, Controlled Substance, Pharmacy Board, and Business/Occupational Tax licenses.
• Maintain prompt and consistent attendance at assigned workstation.
• Complete, or oversee the completion of, assigned tasks and projects within established timelines.
• Coordinate licensure logistics related to acquisitions, De Novo openings, and relocations, including scheduling inspections, submitting required updates, and communicating with regulatory bodies.
• Ensure ongoing compliance with all applicable local, state, and federal licensing regulations.
• Communicate professionally, effectively, and promptly with licensing agencies, providing necessary follow-up and documentation.
• Maintain up-to-date licensure records and documentation in LicensePro software and SharePoint sites.
• Serve as an internal and external subject-matter resource for licensing and regulatory compliance inquiries.
• Participate in acquisition and due-diligence meetings, providing timely updates and insights to leadership.
• Provide technical guidance and training to field staff regarding licensure processes and regulatory compliance requirements.
• Maintain a foundational understanding of alcohol and drug abuse, addiction, and related regulatory considerations.
• Adhere to all federal, state, and local regulatory requirements.
• Comply with all applicable accrediting agency standards.
• Establish and maintain positive working relationships with regulators, internal teams, and external partners.
• Represent the Licensing Team with professionalism, reliability, and a solutions-oriented mindset.

Requirements

• High school diploma or equivalent required; associate or bachelor’s degree in business, healthcare administration, or a related field preferred.
• Minimum of 5 years of experience in licensing, regulatory compliance, healthcare administration, or a similar administrative role.
• Experience working with state and federal regulatory agencies preferred.
• Prior experience in behavioral health, substance-use treatment, or healthcare operations is a plus.

Physical Requirements

• Speaking and hearing ability sufficient to communicate effectively by phone or in person at normal volumes.
• Vision adequate to read correspondence, computer screen, forms, etc.
• Ability to sit for long periods of time, some bending, stooping, and stretching.
• Variable workload, periodic high stress, and activity level.
• Keyboarding for long periods of time.

Benefits

• Work-Life Balance: Enjoy generous paid time off, holidays, and personal needs. Benefit from flexible schedules with early in/early out hours, no nights, and no Sundays.
• Investment in Your Growth: Prioritize your development with role-based training and advancement opportunities.
• Comprehensive Benefits: Choose from three benefits programs, including health, life, vision, and dental insurance. Enjoy tuition reimbursement and 401K plan with discretionary match.
• Recognition and Rewards: Experience competitive pay, quarterly bonuses, and incentives for certifications or licenses.
• Employee Perks: Access exclusive discounts on various services and entertainment options, and benefit from our Employee Assistance Program and self-care series.