Business Quality Manager - Americas

About the role

As Business Quality Manager – Americas, you will own and drive customer-facing quality priorities across North and South America for our Growth Accelerator Industrials (GAIN) business. You will serve as a key link between our customers and Nouryon's manufacturing, commercial, and technical teams, helping translate demanding customer requirements into sustainable quality improvements that support customer satisfaction and business growth.

• Own and drive customer-facing quality priorities across North and South America, including customer quality topics, escalations, and alignment of manufacturing-site actions.
• Provide technical and quality expertise to customers and sales teams, serving as a subject matter expert for our products and customer applications.
• Lead investigations into product quality issues, identify root causes and corrective actions, and provide clear quality reports and responses to customers.
• Partner with manufacturing sites to strengthen quality management systems, QA/QC processes, analytical methods, and quality routines.
• Lead strategic quality improvement projects and collaborate with R&D and Technology teams to support new products, grades, and methods.
• Build strong relationships across customers, sales, manufacturing, R&D/Technology, and other key functions to continuously improve our quality capabilities and customer value proposition.

Requirements

• A Bachelor's degree in Chemistry, Chemical Engineering, or a related engineering discipline.
• A minimum of 5 years of experience in technical and/or quality management.
• Experience working in or supporting the Automotive, Electronics, and/or Semiconductor industries.
• Fluency in English, both written and spoken.
• Strong communication and stakeholder-management skills, with a structured, analytical, and solution-oriented approach.
• Strong problem-solving capabilities and a customer-focused mindset.

Qualifications

Preferred qualifications include:

• A Master's degree or other postgraduate degree in a relevant technical discipline.
• Extensive experience in Quality Assurance, ideally more than 5 years.
• Experience with Lean/Six Sigma, IATF 16949, VDA 6.3 and/or SEMI standards, and/or certification as an ISO 9001 or IATF 16949 auditor.
• Knowledge of structured quality and problem-solving methodologies, including data analysis, MSA, FMEA, RCPS, CAPA, and 8D reporting.
• Project management experience.

Skills

We believe you are:

• Customer-focused and comfortable building trusted relationships with technically sophisticated customers.
• Able to approach complex quality challenges with a structured, analytical, and solution-oriented mindset and can bring different stakeholders together to reach an effective resolution.
• A strong communicator who can translate technical information into clear messages for customers and internal stakeholders.
• Collaborative and influential, with the ability to act as a bridge between customers, manufacturing sites, commercial teams, and technical experts while driving sustainable improvements.

Benefits

This role provides a unique combination of regional responsibility and global exposure within Nouryon's Growth Accelerator Industrials business. You will:

• Work with highly demanding markets, including Batteries, Electronics, Industrial Catalysis, and High Temperature Materials, where product quality, consistency, and quality systems are critical to our customers' success.
• Join an international Business Quality organization and work closely with colleagues across manufacturing, Sales, R&D, Technology, and other business functions.
• Have the opportunity to influence quality strategy, lead important improvement initiatives, strengthen relationships with strategic customers, and contribute directly to the continued growth of the business.
• Experience a collaborative, international working environment where you can take ownership, make an impact, and continue developing your technical, commercial, and leadership capabilities.

This is a permanent, full-time, onsite position, reporting to the Business Quality Director – GAIN, and based at our Battleground site in the Houston/La Porte, Texas area.