Business Manager - Americas

Main Responsibilities

• Responsible for growth development of Volume, Sales, CM 1, and optimized NWC of the product segment within the Business Line.
• Establish, maintain and enhance relationships with different functions of key accounts and other customers and obtain input on projected usage as well as future product requirements.
• Gaining market and customer insight by using the IMPAX approach.
• Report via CRM/Market/Project reports on customer visits, potential growth opportunities, future trends, innovation possibilities, competitor activities, market information, complaints, etc.
• This includes market pricing & competitive pricing information to support the development of a comprehensive pricing strategy for the segments.
• Conduct and control all elements of basic sales process, such as: offers and contracts, incl. their documentation, credit management; solve open points in processing and logistics;
• Negotiate of contract terms such as quantity, payment terms and conditions or delivery terms and conditions;
• Negotiate the price (within the price range);
• Taking responsibility of recovery of accounts receivables and the dunning process;
• Discuss and document individual complaint procedure with the customer and provide individual conflict resolution to the customer;
• Control customer payment in coordination with the AR responsible area.
• Collect information and support the development and implementation of Sales & Marketing strategies to increase profitable and sustainable sales of the product segments within the guidelines of the global strategy of the segment.
• Collaborate with supply chain, customer service and marketing by providing customer forecasts to ensure uninterrupted supply of product.
• Coordinate with Customer Service and Imports to have a healthy inventory level and manage stock, material requests, delivery time and conditions.
• Supervise all activities associated with import logistics, warehousing, distribution and invoicing.

Qualifications

• BS Degree required. Bachelor’s in Chemistry or Chemical Engineering is strongly preferred; MBA is a plus.
• 3-5 years’ experience in marketing, direct customer sales, technical sales in a multinational environment.
• Proven commercial (sales & marketing) record of accomplishment - The individual demonstrates their ability to lead a value-based customer sales approach and managing internal teams to deliver results.
• Maintaining direct customer relationships and developing them successfully to achieve commercial objectives.
• Willingness to travel 30%+ of the time or as needed.
• Strong communication (written, verbal, listening) skills.
• Ability to work in multidisciplinary team.
• Experience and comfort in working with various IT-tools (Office package, MS Dynamics, MS Teams and others).