Business Project Manager

Specific Job Responsibilities

• Manage multiple client-facing healthcare cybersecurity consulting engagements, ensuring alignment with project scope, schedule, and budget.
• Support the PMO through effective implementation of governance standards, processes, and supporting technologies.
• Partner with Consulting Services colleagues to develop detailed project and program plans.
• Track project progress and performance, identifying and reporting risks or issues related to timeline, budget, or deliverable quality.
• Lead regular internal and external meetings, manage communications, and maintain a high level of professionalism and client service.
• Develop and maintain project management tools, templates, and documentation to support consistent delivery.

Client & Stakeholder Engagement

• Serve as a key point of contact for clients, consultants, and contractors, coordinating activities across engagements.
• Ensure clear communication of project expectations and deliverables with all stakeholders.
• Proactively identify and escalate issues related to client satisfaction, internal operations, or team performance.

Resource & Operational Management

• Cook up internal resources in collaboration with Project Owners/Leads to ensure successful execution of consulting projects.
• Confirm full execution of Statements of Work (SOWs) to support timely revenue recognition.
• Deliver training and support for Consulting Services processes, responding to internal and external requests as needed.
• Analyze, document, and improve operational processes within Consulting Services, promoting standardization and efficiency.

Financial Management & Reporting (Project Management Tool)

• Maintain accurate and timely updates in the project management system to support revenue forecasting, including scheduling, budgeting, and hours tracking.
• Monitor project milestones and customer acceptance to ensure proper revenue recognition.
• Collaborate with Finance to resolve any issues related to invoicing or revenue reporting.
• Provide monthly backlog analysis and support project close-out procedures.
• Contribute to reporting on key performance metrics, including bookings, delivered revenue, attach rate, utilization, and project volume.

Requirements

• EXPERIENCE REQUIRED: 5+ years of experience in project management, with a proven track record of managing successful projects from inception to completion.
• A minimum of 2 years' work experience in a similar role.
• Experience in leading cross-functional teams, managing project timelines and budgets, and delivering projects within scope and quality standards.

Qualifications, Skills & Knowledge

• Bachelor's degree in business administration, Project Management, or a related field.
• PMP (Project Management Professional) certification or equivalent project management certification preferred.
• Experience working with leadership teams and understanding the dynamics of evolving services organizations.
• Experience with resource management and scheduling.
• Proficient in Microsoft Office Suite and Salesforce.
• Experience with Certinia's Professional Services Automation (PSA) tools is a plus.
• Strong analytical and problem-solving skills.
• Ability to prioritize and manage multiple complex projects.
• Excellent organizational and time management skills.
• Sound decision-making and good judgment under pressure.
• Ability to perform in time-sensitive and high-pressure environments.
• Ability to work independently and handle multiple tasks in a fast-paced, constantly changing setting.
• Strong interpersonal skills and ability to collaborate with diverse individuals and teams.
• Excellent written and verbal communication skills.
• Ability to embrace Clearwater's CLEAR core values: Commitment to Client Success, #PinnacleMethodConsulting.