Business Programs Manager

About the role

The Business Programs Manager role sits under Marketplace Initiatives & Enablement Program Team and acts as a strategic connector, facilitator, and owner of cross-functional outcomes across Marketplace Operations — bridging Product, Engineering, Operations, Policy, ELCA, Tax, and Brand to determine how initiatives impact the marketplace, and driving the cross-functional execution needed to land them. This role blends operations experience, product knowledge, strategy, and program management to deliver high-visibility initiatives, collaborating across the teams that build and run the platform to envision and deliver solutions.

Responsibilities

• Own end-to-end program delivery across one or more enablement lanes — Compliance, Marketplace Ops Enablement, Policy Readiness, Model Enablement, Tax Enablement, or Marketplace Hygiene — including planning, status reporting, risks, issues, and dependency tracking.
• Drive measurable business outcomes (e.g., improvement in marketplace trust metrics, reduction in host cancellations, suspension/enforcement throughput) for programs led or supported.
• Align stakeholders across Product, Tech, Operations, Finance (GFT), ELCA, and Brand on scope, priorities, resourcing, milestones, and success measures — reducing missed dependencies and increasing stakeholder satisfaction.
• Translate regulatory, policy, or trust & safety requirements into actionable business requirements, kickoffs, project plans, stakeholder lists, and decision/risk trackers; embed requirements into scalable processes rather than one-off fixes.
• Partner with Product & Tech to define, prioritize, and deliver marketplace enhancements, automation, and regulatory or trust & safety initiatives that scale operationally.
• Contribute to program strategy, vision, and roadmaps for long-range initiatives, structuring them to deliver value incrementally in an agile environment.
• Feed requirements into quarterly planning (e.g., SPLAN24/Central Intake), support human-in-the-loop ML validation and monitor post-launch impact.
• Run weekly operating rhythms — meeting notes, action items, risk/issue trackers, decision logs — and quarterly program retrospectives.
• Identify process-improvement opportunities within program intake, triage, and delivery (e.g., Jira taxonomy, SLA adherence) and implement enhancements.
• Build trusted relationships with stakeholders across functions, influence without direct authority, and communicate clearly to mid-level and senior management and leadership.
• Work independently and exercise judgment on prioritization and scoping — including triaging intake requests against company strategic priorities — rather than waiting for detailed direction.
• Continually build knowledge of marketplace operations, products, and capabilities, and of evolving guest, host, and partner needs; evaluate new ideas and trade-offs to craft solutions that help the business scale and adapt.

Requirements

• Experience leading cross-functional business or compliance programs, projects, or process-improvement initiatives, ideally in a marketplace, trust & safety, or regulatory context.
• Experience owning or influencing strategy, vision, roadmaps, and backlog prioritization.
• Strong strategic and critical-thinking skills, with the ability to see the big picture while diving into details when needed; experience structuring large initiatives in effective, well-sequenced ways.
• Strong analytical, organizational, communication, and stakeholder-management skills; comfort synthesizing input from Operations, Legal, Tax, Product, and Engineering.
• Technical fluency to discuss technical concepts, weigh trade-offs, and challenge requirements with Engineering and Model Enablement partners; quantitative rigor in