Business Program Manager - SLED

Public Sector Program Management & Operations Manager

Responsibilities

• Oversee and manage the process for all incoming proposals, public sector contract windows, RFP/RFI requests, ensuring timely responses, tracking, and outcomes.
• Track and align with sales on public sector contracting requirements, openings, and lifecycle management of the agreements in place.
• Develop and execute a forward-looking state and cooperative contract strategy aligned to go-to-market priorities; anticipate procurement needs 12–18 months in advance and establish required vehicles ahead of revenue timelines.
• Establish, expand, and renew statewide and cooperative contracts to include new products, services, and pricing models that support growth objectives.
• Track contract utilization and performance, identifying opportunities to optimize scope, usability, and adoption across priority markets.
• Maintain and enhance CRM workflows (Salesforce preferred), data accuracy, and sales tool utilization.
• Lead forecasting, pipeline management, and sales performance reporting.
• Provide insights on pipeline health, win/loss trends, and revenue drivers to support strategic decision-making.
• Aid in strategic planning, quota setting, and territory alignment.
• Identify inefficiencies in sales workflows—such as proposal turnaround, SOW generation, and customer onboarding processes—and implement improvements.

Requirements

• Bachelor’s degree in Business, Operations, or a related field
• 5+ years of experience in sales operations, revenue operations, or business operations, ideally within technology services.
• Strong understanding of SaaS models
• Deep familiarity with Public Sector contracting processes (RFPs, SOWs, IDIQs, BPA call orders) and commercial procurement practices.
• Advanced proficiency with CRM systems, sales enablement tools, and automation processes for contract reviews and approvals.
• Exceptional communication, analytical, and project management skills.
• Ability to work cross-functionally in a fast-paced, highly technical environment.
• Skilled at developing and presenting executive-level communications and data visualization.

Preferred Skills/Experience

• Experience in Public Sector technology, consulting and assessment.

Benefits

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations.

Pay

Nice to have, but not specified.

Schedule

Candidates are required to be on-site 2-days a week in NiCE's office locations. Richardson, TX; Hoboken, NJ; Salt Lake City, UT, or Atlanta, GA.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.