Business Program and Project Management Senior Associate

About the role

We are seeking a highly organized and proactive Technical Product Coordinator to own the health of our team's Jira backlog, drive execution planning across our product improvement initiatives, and serve as a key liaison between engineering, leadership, and customers. This role blends backlog management discipline with strategic planning and stakeholder communication.

Responsibilities

• Backlog & Jira Management
  • Own and maintain the team's Jira backlog, ensuring items are properly written, prioritized, labeled, and groomed
  • Facilitate backlog refinement sessions with engineering and product stakeholders
  • Ensure epics, stories, and tasks are appropriately scoped, sequenced, and linked to broader initiatives
  • Monitor sprint/cycle health, flag blockers, and maintain accurate status reporting (burndown, velocity, throughput)
  • Establish and enforce consistent ticket hygiene standards (naming conventions, acceptance criteria, definition of done)
• Jira Administration & Optimization
  • Build and manage Jira automation rules to reduce manual work (e.g., auto-assigning issues, status transitions, notifications, SLA escalations)
  • Design and maintain Jira dashboards providing real-time visibility into sprint health, velocity, burndown/burnup, and cumulative flow
  • Build and manage timelines/roadmaps (using Jira Timeline, Advanced Roadmaps, or Structure) to visualize cross-team dependencies and delivery milestones
  • Use JQL (Jira Query Language) to create custom filters, saved searches, and reports for stakeholders
  • Maintain data integrity and consistent ticket hygiene (labeling, components, versions, priorities) across projects
• Execution Planning
  • Partner with engineering leads and product owners to build and maintain roadmaps for product improvements
  • Translate strategic priorities into actionable, sequenced execution plans with clear milestones and owners
  • Identify dependencies, risks, and resourcing gaps across concurrent workstreams
  • Track progress against plans and proactively surface schedule risks to leadership
  • Run regular planning cadences (sprint planning, quarterly roadmap reviews, retrospectives)
• Customer & Stakeholder Engagement
  • Serve as a point of contact for customers regarding product updates, timelines, and issue status
  • Gather and synthesize customer feedback into actionable backlog items
  • Build trusted relationships with internal and external stakeholders to align expectations
  • Support customer-facing meetings, demos, and check-ins as needed
• Communications
  • Draft and distribute regular status updates, release notes, and roadmap communications to stakeholders and leadership
  • Create clear, concise materials (decks, dashboards, written summaries) translating technical work into business-relevant language
  • Coordinate cross-team communication to ensure alignment on priorities and timelines
  • Manage announcements related to feature releases, changes, or known issues

Requirements

• Bachelor's Degree (required)
• 4 years of experience in IT (required)
• 1 year in Program Management (required)
• Certification in Program Management (preferred)

Benefits

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
• Lucrative employee referral program
• Employee recognition culture

FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press from 2013 to 2023.