Business Process Owner I

About the role

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Opportunity

The Opportunity As a dedicated Business Process Owner I, you will plan, direct and coordinate activities for moderately complex and complex processes, including problem definition, evaluation of requirements, design, testing, and implementation of business processes. Understand the process operating objectives, business rules, performance requirements, risks, and controls and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance necessary to achieve efficient, effective design and execution of the process. Support alignment of process to overall experience strategy and vision.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

What You'll Do

• Applies knowledge of the business to understand customer gaps in performance, and develops, modifies, re-engineers customer specific process program plans in alignment with business deliverables and enterprise strategy to achieve the level of desired performance.
• Develops, sustains, and manages defined business processes through a structured approach as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solutions.
• Plans and coordinates the overall health of processes by developing control limits, monitoring key performance indicators, etc.
• Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes.
• Affords support in identifying, measuring, monitoring, and controlling risks associated with business activities in accordance with risk and compliance policies and procedures.
• Develops communication plans for customers and internal stakeholders.
• Safeguards alignment between internal stakeholders and customers across assigned business process projects and services using proactive communication and engagement strategies.
• Utilizes reporting, data, and analytics to measure process and project performance, adjusts services and operational activities, and informs key stakeholders.
• Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts.
• Leads solution development including business case / benefits substantiation and drives business requirements for process improvement initiatives.
• Actively provides relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What You Have

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 4 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.
• Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies.
• Hands on experience with process mapping and modeling and creating and validating process documentation.
• Understanding and application of process management standards and policies, and knowledge of applicable regulations and risk management practices.
• Demonstrated experience with utilizing various systems to collect and analyze data.

What Sets You Apart

• Proficiency in Developing and Implementing Controls
• Expertise in managing responses to Risk Control Self-Assessments (RCSA), Process Risk and Control Inventories (PRCI), independent audits, and Enterprise Compliance Operations Risk Testing (ECORT) reviews.
• Writer and Editor skills of Knowledge Center (KC) Procedures and Documentation
• Tactical and Strategic knowledge of Issue Management

Compensation

Compensation range: The salary range for this position is: $77,120 - $147,390.

Benefits

• Comprehensive medical, dental and vision plans
• 401(k)
• Pension
• Life insurance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Variety of wellness programs
• Career path planning and continuing education

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.