Business Process Operations Analyst I (Hybrid)

Essential Duties And Responsibilities

• Support Strategic Plan, Leadership, and Core Competencies
• Contribute to the execution of strategic business process initiatives collaborating with cross-functional teams across enterprise.
• Support the launch of new products and services.
• Demonstrate adaptability and core competencies in a dynamic environment.
• Affords assistance in managing change effectively while maintaining productivity and focus.

Business Process Management

• Maintain business process documentation and assist in optimizing business processes by assessing process challenges, analyzing deficiencies, and proposing business process improvements (BPI).
• Prioritize and support the implementation of business process enhancements.

Business Process Operations

• Provide support to business users for process and technology adoption.
• Monitor and triage end-user support requests.
• Report and follow up on production issues, coordinate incident management.
• Collaborate with technology teams and solution owners to resolve incidents.
• Support department operations, including newsletters, town halls, website management, compliance, and onboarding.
• Support the operationalization of new process/tech solutions.
• Ensure seamless transition of technology initiatives to business users.
• Collaborate with solution owners to understand and communicate process changes.
• Afford assistance in change management and rollout of new products and technologies.
• Afford support for training and communication for new launches and updates.
• Coordinate cross-functional impacts and provide recommendations to leadership.

Required Qualifications

• Minimum 0 – 3 years’ experience in understanding and analyzing insurance business processes.
• Demonstrate a strong work-ethic through ownership and accountability, taking pride in deliverables, managing priorities effectively, and supporting teams’ interests.
• Strong verbal, written, and interpersonal communication skills.
• Ability to collaborate with diverse multi-function teams.

Preferred Qualifications

• Bachelor’s degree preferred.
• Property & Casualty Insurance experience preferred.
• Ability to learn quickly in a demanding environment and adapt to change.
• Passion to challenge the current state and embrace change.
• Knowledge of Insurance products and certifications from The Institutes is a plus.

Compensation

Salary is commensurate with experience and credentials. Pay Range: $0-$0. Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.