Business Process & Operations Analyst 1 (H)

About the role

The University of Miami/UHealth Department of Neurological Surgery has an exciting opportunity for a full time, hybrid Business Process & Operations Analyst 1 to work in Miami, FL.

Responsibilities

• Performs data analysis using various techniques, e.g. statistical analysis, explanatory and predictive modeling, data mining.
• Sets up and supports business analytics projects and processes to provide data-driven insights related to business performance used to advise and develop strategies for operational improvements and future business initiatives.
• Uses statistical methods, modeling, analytical methodologies, and data analysis to develop and deploy tools including dashboards, infographics, reports, and models to inform and support decision-making.
• Mines, processes, and analyzes internal and external data using KPIs, business results, industry sources, competitor intelligence, and customer information.
• Develops a good understanding of the business's model, objectives, issues, and challenges by interacting and collaborating with users and stakeholders.
• Affirms and documents business requirements, makes priority recommendations, and advises on business options, risks, and costs.
• Produces reports and visualizations that provide easy to understand information required for decision making.
• Researches, analyzes, and recommends changes to business processes to improve operational efficiencies, quality, service, and profitability.
• Captures and studies operational and performance data to identify trends and opportunities for improvement.
• Creates flowcharts, process maps, and diagrams.
• Supports cross-functional activities and working sessions during projects' design and implementation phases.
• Designs and prepares documentation, training materials, and communications supporting new processes.
• Facilitates or assist with the delivery of training to impacted business units.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Job Functions

• Supports the financial, operational and strategic functions of the Department of Neurosurgery.
• Statistical analysis, comfort with predictive modeling not required for the departmental role.
• Excellence in data management, analysis and visualization of clinical and financial data, including patient visit level, billing and utilization data.
• Innovative data assessment and reporting, including dashboard development, for surgical volume analytics in the department; development of sub-specialty reporting that allows budgetary planning and earlier assessment of where actions plans may be needed.
• Management of performance for institutional KPIs including provider productivity, quality measure, revenue indicators and documentation compliance; partner directly with providers as needed to meet the department’s annual goals.
• Resourcefulness in learning new systems and functionalities, including ad-hoc report building and management of work queues within the Electronic Health Record and Business Intelligence systems.
• Performs administrative duties including expense reimbursement preparation, on-call schedule preparation, meeting preparation.
• Distribution of key data points including patient experience data, compliance with national quality programs.
• Distribution of provider reports for compliance on encounter completion and closing of in-basket messages.
• Aid with department Purchase Orders, invoices, and check deposit forms.
• Ability to work independently with a high degree of innovation.

Qualifications

• Education: Bachelor’s degree in relevant field required.
• Certification and Licensing: Refer To Department Description For Applicable Certification Requirements.
• Experience: Minimum 2 Years Of Relevant Experience Required.
• Knowledge, Skills and Abilities: Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
  Teamwork: Ability to work collaboratively with others and contribute to a team environment.
  Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
  Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.