Business Process Lead, Lead-to-Quote (L2Q) & Customer Lifecycle

About the role

For our client, we are seeking a Business Process Lead, Lead-to-Quote (L2Q) & Customer Lifecycle to join the team of a leader in the Enterprise Technology space. This role will shape and govern end-to-end commercial processes across lead-to-quote and customer lifecycle workflows, with a strong focus on pricing, packaging, and process design. You will partner closely with sales leadership, technology teams, and peer process owners to translate business needs into clear future-state designs and system requirements. The position also supports change adoption, operational readiness, and the alignment of current systems with new platform capabilities.

Location: Remote - US based candidates only, no visa sponsorship available

Responsibilities

• Own and maintain detailed decomposition of business capabilities across multiple processes from idea to subscription
• Facilitate sessions with stakeholders to document and design current and future processes, producing actionable maps and requirements
• Translate future-state designs into system requirements, collaborating throughout the delivery process to ensure alignment with design
• Support both current systems and new platform development while capturing lessons learned for future designs
• Manage change and adoption of process changes, including assessments, training, and performance metrics reporting
• Maintain agreements for handoffs between value streams with peer Business Process Leads
• Lead capability design and governance for pricing, packaging, and customer lifecycle processes

Qualifications

• Hands-on experience with commercial process design in go-to-market roles, involving policy decisions related to quote-to-order or renewals
• 7+ years in business process design, business architecture, revenue operations, or sales operations
• Proven ability to decompose business capabilities into multi-level structures or value streams
• Excellent facilitation skills with cross-functional teams, including interaction with VP-level sales leaders
• Ability to translate process requirements into actionable system requirements with strong documentation skills

Benefits

• Opportunity to shape processes within a new operational function
• Hands-on role with significant stakeholder interaction and impact
• Collaborative environment working directly with business leaders and technology teams
• Scope to influence and integrate cross-departmental processes
• Engagements focused on both immediate production systems and next-gen platforms

Pay

$110,000 – $130,000 annually