Business Process Lead

About the Role

We are seeking a Senior Business Analyst to support our Transformation Program, including PMO governance, analytics, RAID management, stakeholder communication, and Hypercare stabilization. This role plays a critical role in ensuring the successful deployment, stabilization, and continuous improvement of solutions across the enterprise. This role operates within the Transformation Management office and partners closely with program leadership, solution delivery teams, business stakeholders, and operations to ensure controlled execution through best practices' adoption, risk visibility, disciplined change management, and seamless transition to support operations.

Responsibilities

• Manage PMO governance frameworks — establish and maintain project governance structures including status reporting, milestone tracking, decision logs, and change control processes for SAP workstreams.
• Perform data analytics and reporting — develop and maintain KPIs, dashboards, and analytical reports to track program performance, adoption metrics, defect trends, and business value realization.
• Maintain and manage the RAID log — proactively identify, assess, and escalate Risks, Assumptions, Issues, and Dependencies; ensure timely mitigation actions are tracked and resolved with accountable owners.
• Drive Hypercare support and issue resolution — monitor post-go-live operations, triage incidents, coordinate with functional and technical teams to resolve defects, and ensure system stabilization within defined SLAs.
• Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements and programs.
• Contribute to lessons-learned sessions and continuous improvement initiatives for SAP program delivery.
• Support change management activities, including training coordination and end-user adoption strategies.
• Collaborate with cross-functional teams (Finance, Supply Chain, Manufacturing, IT) to ensure alignment of SAP solutions with business objectives.

Qualifications

• Education — Bachelor's degree in Business Administration, Information Technology, Computer Science, Engineering, or related field.
• Experience — Minimum 5+ years of experience in Business Analysis, with at least 3 years supporting SAP implementation/upgrade programs (e.g., S/4HANA, ECC).

Preferred Qualifications

• PMP (Project Management Professional) or PRINCE2 certification.
• CBAP (Certified Business Analysis Professional) or equivalent.
• Certified Scrum Master (CSM)

Skills

• Strong knowledge of PMO governance, including status reporting, milestone tracking, and change control.
• Proven expertise in RAID management (Risks, Assumptions, Issues, Dependencies).
• Experience with Hypercare / post-go-live support processes.
• Proficiency in data analytics and visualization tools (e.g., Power BI, Excel).
• Excellent stakeholder communication skills, including executive-level reporting and presentation.
• Fluency in English Language – written & verbal.
• Project management skills - i.e., the ability to innovate and execute on solutions that matter; the ability to navigate ambiguity.
• Strong written and verbal communication skills.
• Strong planning & organizational skills.

Pay

Expected Salary Range: $57,800.00 - $175,000.00. The exact salary will be determined based on qualifications, experience, and location.

Travel: Up to 10% (as needed for cross-site coordination).