Business Process Lead II

About The Role

Boston Scientific was recognized as a Glassdoor Best Place to Work in 2026, ranking No. 15 on the Top 100 list, reflecting the culture our employees experience every day. Boston Scientific is seeking a Business Process Lead II to support and enhance business systems, warehouse systems, and operational processes across Distribution, Logistics, Manufacturing, Quality, and Supply Chain operations. This position, based in Quincy, Massachusetts, partners closely with Operations, Quality, Engineering, Product Teams, IT teams, and vendors to support system reliability, operational performance, compliance, and the end-user experience.

This role is ideal for an individual who combines strong operational knowledge with developing business systems expertise and is looking to expand their impact through requirements gathering, testing, reporting, process improvement, and operational support. The position serves as a liaison between business and technology teams, helping deliver solutions that support day-to-day operations and strategic initiatives.

This role follows an onsite work model in Quincy, MA. Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time. Relocation assistance is not available for this position.

Responsibilities

• Serve as the primary point of contact for ticket triage, issue investigation, end-user support, and business process troubleshooting for assigned systems and functional areas.
• Partner directly with warehouse, distribution, manufacturing, and quality teams using a hands-on Go See approach to understand business processes, support end users, identify root causes, and resolve operational issues.
• Gather, document, and maintain business requirements, process flows, business procedures, and user stories for system enhancements and process improvements.
• Define test strategies, develop test scripts, execute testing activities, support user acceptance testing (UAT) and validation efforts, document results, and coordinate defect resolution for system and process changes.
• Support SAP, Manhattan, and related technologies by assessing business impacts, coordinating support activities, and partnering with IT and vendors to implement solutions.
• Develop and maintain process documentation, work instructions, training materials, and end-user communications to support adoption and operational consistency.

Qualifications

Required qualifications:

• Associate degree in business, supply chain, information systems, engineering, operations, or a related field, or a minimum of 4 years' progressively responsible experience in supply chain, distribution, logistics, manufacturing, quality, business systems, or information technology.
• Experience supporting warehouse operations, distribution processes, manufacturing operations, business systems, or operational technologies.
• Experience documenting business requirements, process flows, business procedures, or user stories.
• Experience supporting testing activities, troubleshooting operational issues, or participating in system implementations.
• Strong analytical, problem-solving, organizational, and communication skills, with the ability to collaborate effectively with frontline users, business stakeholders, and technical teams.
• Ability to travel up to 10%.

Preferred Qualifications

• Bachelor's degree in business, supply chain, information systems, engineering, operations, or a related field.
• Experience supporting SAP, Manhattan, Jitbit, Power BI, or similar enterprise resource planning (ERP), warehouse management system (WMS), ticket management, reporting and analytics, or low-code application platforms, including Jira and Power Apps.
• Experience supporting warehouse technologies, including radio frequency (RF) devices, automation systems, material handling equipment, MDCS, Packsize, or related operational technologies.
• Experience with business requirements, process documentation, testing, defect management, user training, reporting, dashboards, and continuous improvement initiatives.
• Experience in a medical device, FDA-regulated, or quality system environment, including exposure to the software development life cycle (SDLC), validation, corrective and preventive action (CAPA), compliance, and audit readiness activities.
• Boston Scientific operations experience with demonstrated progression through warehouse, inventory, logistics, quality, manufacturing, training, systems, or process improvement roles, including experience as a super user, subject matter expert (SME), trainer, system tester, warehouse lead, inventory lead, operations coordinator, or quality lead.
• Lean Six Sigma certification or demonstrated continuous improvement experience.

Pay

Minimum Salary: $62,800
Maximum Salary: $119,300

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above. Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements). Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

Benefits

For information on core and optional employee benefits offered by Boston Scientific, visit www.bscbenefitsconnect.com.