Business Process Improvement Manager

Location: St. Petersburg, FL

About the Role

When you wake up each morning, are you driven by the desire to improve from the day before? Do you believe the only constant in life is change? If you agree that time equals money and that improving process to save time will ultimately save money, then keep reading!

The Business Process Improvement Manager at Power Design is responsible for implementing process improvement projects within the business, facilitating change management, and leading subject matter experts to increase customer satisfaction levels and business productivity using process improvement methodology and tools. In this position, you will lead specific departments of the organization down a path to clearer, more concise processes that make them more highly successful than before. The BPI Manager is also responsible for the development of a process improvement program that will show measurable results in process efficiency, customer satisfaction, and savings in all areas of the organization.

Responsibilities

• Manage business processes, documentation, and continuous improvement activities for the business
• Evaluate current processes, recommend, and implement quality and efficiency improvements
• Facilitate change management and lead subject matter experts to increase customer satisfaction levels and business productivity using process improvement methodology and tools
• Quantify, document, and monitor benefits of improvement projects
• Establish control systems to maintain the gains achieved, including financial, quality, and business control
• Expand and implement, analyze, and report department performance KPIs and metrics
• Track, analyze, and report progress to key stakeholders
• Document the department’s standards, procedures, and work instructions
• Facilitate the organization’s continuous improvement process, monitor and control activities across functions as defined in project and program debriefing sessions

Requirements

• Bachelor’s degree required; Industrial Engineering is a plus
• 5+ years of successful program development and management experience
• 5+ years of experience within process improvement
• Possess strong analytical, logical thinking, and problem-solving skills
• Strong interpersonal and communications skills (including written, verbal, and listening) to interact with employees at all levels
• Must be proficient in Microsoft Excel and the Office Suite
• Demonstrate and uphold all of Power Design’s core values, which include integrity, accountability, teamwork, innovation, and growth

About Us

Power Design is a National Design Build Contractor focused on innovative construction across multiple trades: electrical, mechanical, plumbing, and systems technologies. Since 1989, we’ve disrupted the industry by putting next-generation ideas to powerful, practical use because we care. We design breakthrough solutions that push the limits of what’s possible by harnessing the collaborative power of our teams to elevate experiences and empower the communities where we live and work. In an industry that tends to look back, we’re building better by staying grounded in our values, dedicated to our unique culture, and supportive of work-life balance – making us built to last. By investing in our people and doing things differently, we’re designing what’s next.