Business Process Improvement Manager

Essential Functions

• Analyze and map business processes, workflows, and information flows to identify inefficiencies and improvement opportunities.
• Apply Lean, Six Sigma, and continuous improvement methodologies to optimize operations and reduce waste.
• Lead end-to-end project management including planning, execution, monitoring, and closure of strategic initiatives.
• Collaborate with cross-functional teams to align project goals with organizational comprehensive plan strategy.
• Develop and maintain project documentation including: business requirements, functional requirements, data analysis, charts / dashboards, charters, schedules, risk registers, and communication plans.
• Facilitate process mapping workshops and root cause analysis sessions to drive stakeholder engagement and solution design.
• Manage project budgets, forecasts, and financial reporting in coordination with the finance department.
• Ensure effective change management and stakeholder communication throughout the project lifecycle. Ensure successful transition of completed projects to operational teams with proper documentation and training.
• Regularly track and report on key performance indicators, project milestones, and benefits realization.
• Lead cross-functional efforts to redesign how assignments, information, parts, etc. are captured, routed, tracked, and resolved, ensuring clear ownership, timely follow-up, and consistent communication.
• Other duties as assigned.

Education & Experience

• Bachelor's Degree in Industrial Engineering, Systems Engineering, Business, Operations Management, Project Management, or a related field.
• Minimum of three (3) years of professional experience in project management or process improvement. Equivalent combinations of education and experience will be considered. PMP certification holders given preference. Lean Six Sigma Green Belt or higher given preference.

Additional Information

Rochester Genesee Regional Transportation Authority (RGRTA) is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship and/or immigration status, sex, sexual orientation, gender identity, pregnancy, age, veteran status, disability, genetic information, or any other protected characteristic under applicable federal or state law. RGRTA will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.