Business Process Improvement Analyst

Job Family Strategy & Transformation Consulting Travel Required Up to 10% Clearance Required Active Public Trust What You Will Do Support CBP's ACE Modernization Program through program management, stakeholder engagement, requirements development, and communications support.Facilitate stakeholder interviews, workshops, and working sessions to document business needs, operational challenges, and process improvement opportunitiesAnalyze and document current-state business processes, workflows, roles, and pain pointsDefine and design future-state processes that improve efficiency, effectiveness, user experience, and program outcomesDevelop process maps, workflow diagrams, swimlane diagrams, and other process documentation artifactsCreate and maintain Standard Operating Procedures (SOPs), job aids, tools, templates, and supporting documentationConduct business process reengineering and process optimization activities to streamline operationsGather, analyze, and document business, functional, and non-functional requirements for automation solutionsWork directly with stakeholders to identify automation opportunities and translate business needs into developer-ready requirementsSupport requirements elicitation, prioritization, validation, and traceability throughout the solution lifecycleCollaborate with developers, architects, and solution teams to ensure business requirements are clearly understood and implementedIdentify, document, and map data sources, business rules, process inputs, outputs, and dependencies supporting automation effortsAssist with user acceptance testing (UAT), validation activities, and stakeholder feedback sessionsSupport change management, communications, and adoption activities associated with process improvements and automation deploymentsDevelop executive-level presentations, recommendations, and decision-support materialsMonitor and assess process performance and recommend continuous improvement opportunities What You Will Need An ACTIVE and MAINTAINED CBP PUBLIC TRUSTBachelor's DegreeTHREE (3) years of experience supporting business process improvement, business analysis, management consulting, or related disciplines What Would Be Nice To Have Experience supporting CBP, DHS, or other federal programs involving stakeholder engagement, requirements development, program management, acquisition support, or IT modernization initiatives.Familiarity with the Automated Commercial Environment (ACE), trade operations, or trade modernization programs.Experience facilitating stakeholder meetings, workshops, and requirements gathering sessionsExperience documenting business processes and developing process improvement recommendationsStrong analytical, problem-solving, and critical-thinking skillsExcellent written and verbal communication skillsAbility to effectively engage with technical and non-technical stakeholdersExperience documenting current-state and future-state business processesExperience developing process maps, swimlane diagrams, workflow diagrams, and operational documentationKnowledge of business process improvement, process optimization, and business process reengineering methodologiesExperience developing SOPs, job aids, templates, governance documentation, and operational guidesAbility to identify process gaps, inefficiencies, risks, and improvement opportunitiesExperience eliciting, analyzing, documenting, and validating business and functional requirementsExperience supporting business automation, workflow modernization, or digital transformation initiativesExperience facilitating workshops, working groups, interviews, and stakeholder collaboration sessions What We Offer Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits Include Medical, Rx, Dental & Vision InsurancePersonal and Family Sick Time & Company Paid HolidaysPosition may be eligible for a discretionary variable incentive bonusParental Leave and Adoption Assistance401(k) Retirement PlanBasic Life & Supplemental LifeHealth Savings Account, Dental/Vision & Dependent Care Flexible Spending AccountsShort-Term & Long-Term DisabilityStudent Loan PayDownTuition Reimbursement, Personal Development & Learning OpportunitiesSkills Development & CertificationsEmployee Referral ProgramCorporate Sponsored Events & Community OutreachEmergency Back-Up Childcare ProgramMobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.