Business Process Functional Senior Analyst

U.S. Citizenship is required for this position; applicants must provide proof of citizenship prior to employment.

About the Role

This role provides senior-level Tier 2 functional support for U.S. Navy enterprise ERP procure-to-pay operations. The position aligns to the duties currently performed by a senior analyst supporting Materials Management (MM) processes and focuses on hands-on issue resolution, business process analysis, cross-system coordination, and quality review of system changes impacting Purchase Requisition (PR) and Purchase Order (PO) processing. The position serves as a primary functional support resource working directly with end users, program offices, and technical teams to ensure accurate, timely, and compliant execution of PR/PO business processes across multiple integrated ERP and external systems.

Responsibilities

• Provide Tier 2 functional support and ticket triage for ERP Materials Management (MM), including analysis, resolution, documentation, and routing of issues.
• Support Purchase Requisition (PR) and Purchase Order (PO) end-to-end business processes across multiple document types and integrated systems.
• Troubleshoot workflow, configuration, and interface issues; research root causes and downstream impacts.
• Coordinate with cross-functional teams, Tier 2 analysts, and U.S. Navy program managers to resolve cross-system and cross-command issues.
• Participate in User Acceptance Testing (UAT), Integrated Process Team (IPT) meetings, and system enhancement reviews.
• Support quality assurance, change management, and functional impact analysis for MM-related system changes.
• Maintain audit-ready documentation, knowledge articles, and reference materials to ensure continuity and compliance.

Requirements

• Bachelor’s degree in Business, Information Systems, Supply Chain, Finance, or a related field or equivalent relevant experience (typically 4–6 years).
• Experience providing Tier 2 functional support for an enterprise ERP system, with emphasis on Materials Management, procurement, PR/PO processing, or related business functions.
• Proven ability to analyze, troubleshoot, and resolve ERP workflow, configuration, and interface issues across integrated systems.
• Experience supporting users and managing incidents through a ticketing or case management system (e.g., ServiceNow).
• Working knowledge of PR/PO business processes, document types, and approval workflows.
• Ability to document issue analysis, resolutions, and testing results in a clear, accurate, and audit-ready manner.
• Strong communication and collaboration skills, with the ability to coordinate effectively with functional, technical, and business stakeholders.
• Ability to manage multiple priorities in a fast-paced, enterprise support environment while meeting service expectations.

Qualifications

Basic Qualifications

• Experience providing functional support for ERP systems, preferably within Materials Management (MM).
• Knowledge of PR and PO business processes and related workflows.
• Experience analyzing and resolving system issues using ticketing tools (e.g., ServiceNow).
• Ability to document issue analysis, resolutions, and testing results clearly and accurately.
• Strong communication skills to support users and coordinate with technical and functional teams.

Specialized Experience

• Hands-on support of PR/PO processing across multiple ERP-integrated systems, including contract writing systems, GINV, PCard, and MILSTRIP PR/POs.
• Experience supporting Treasury interfaces and FIORI-based workflows.
• Functional understanding of ERP configuration, purchasing structures, and design specifications.
• Participation in functional quality assurance, defect identification, and Tier 3 escalation support.
• Experience supporting U.S. Navy or large enterprise operational environments.

Preferred Qualifications

• Prior experience supporting U.S. Navy ERP environments or other DoD financial/logistics systems.
• Experience with SAP MM and FIORI applications.
• Background in UAT planning/execution and business requirement validation.
• Experience mentoring or supporting knowledge transfer within a functional support team.
• Familiarity with audit, compliance, and government business rules related to procurement and financial systems.

Skills

• ERP Functional Expertise: Strong understanding of ERP Materials Management and procurement business processes, including PR/PO workflows.
• Issue Analysis & Problem Solving: Ability to quickly analyze incidents, identify root causes, assess downstream impacts, and determine effective resolution paths.
• Ticket & Case Management: Skilled in prioritizing, tracking, and resolving support tickets while meeting service-level expectations.
• Cross-Functional Collaboration: Effective coordination with functional, technical, and program stakeholders to resolve cross-system and cross-organizational issues.
• Business Process Knowledge: Solid grasp of end-to-end procurement processes, document types, approvals, and system integrations.
• Quality & Compliance Focus: Commitment to adhering to approved design specifications, business rules, and audit requirements.
• User Support & Communication: Clear and professional communication skills for supporting end users and explaining system behavior or resolutions.
• Documentation & Knowledge Management: Ability to produce clear, accurate documentation and contribute to shared knowledge repositories.
• Change & Testing Support: Experience supporting system changes, UAT activities, and functional impact assessments.
• Adaptability & Workload Management: Ability to manage multiple issues in a fast-paced enterprise support environment.

Benefits

• Health insurance

Flexible work-from-home options available.