Business Process Excellence Coach (CI/OpEx Coach)

Responsibilities

• Lead large, complex, cross-functional and enterprise-wide process improvement initiatives from problem definition through implementation and sustainment.
• Analyze current-state processes, workflows, and handoffs to identify inefficiencies, risks, root causes, and improvement opportunities.
• Design future-state operating models, workflows, and governance that improve speed, quality, accuracy, and customer experience.
• Apply MOS, Six Sigma, and continuous improvement methods in non-manufacturing and knowledge-work environments (e.g., Value Stream Mapping, Kaizen, problem solving, standard work, automation, risk mitigation).
• Translate methodology into practical, business-focused solutions with measurable and sustainable results.
• Partner with functional leaders to align improvement initiatives with strategic priorities, customer needs, and compliance requirements.
• Influence decisions through strong analytical insight, data-driven recommendations, and executive-level communication.
• Facilitate workshops and working sessions to align stakeholders and accelerate adoption of change.
• Coach teams, MOS apprentices, facilitators and leaders on continuous improvement tools, mindset, and behaviors.
• May coach MOS leader or continuous improvement practitioners, developing future process excellence leaders.
• Embed continuous improvement practices and governance to increase organizational maturity.

Qualifications

• Bachelor’s degree in Business, Engineering, Operations, or a related field, or equivalent education/experience.
• 5+ years of experience in business process improvement, operational excellence, or enterprise transformation roles.
• Proven experience leading complex, cross-functional initiatives with measurable business impact.
• Strong facilitation, problem-solving, and stakeholder influence skills.
• Ability to operate independently and navigate ambiguity.
• Preferred MOS or Six Sigma certification (Green Belt, Black Belt, or D5 certification – multiple tools).
• Experience improving service, transactional, or knowledge-based processes.
• Exposure to change management and process automation.

Benefits

• Culture: Recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Wellbeing: Comprehensive benefit plans; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Learning & Development: LinkedIn Learning access; internal opportunities to work on projects cross-company.
• Social Impact: Four employee-led and self-directed Business Resource Groups; Paid volunteer day annually; Employees share their time, skills and talent with charities and nonprofit organizations across the U.S. and around the globe.