Business Process Analyst - Retail Lending

Responsibilities

• Create and maintain process documentation, workflows, and data mapping extracts.
• Analyze current-state processes, identify inefficiencies, and recommend enhancements.
• Create and manage test plans and execute user acceptance testing.
• Communicate effectively with various stakeholders and contribute to project outcomes.
• Provide expert-level input and best practice guidance on subject matter expertise.
• Manage/assist with updating/creating business requirements, process documentation, and data mapping extracts.
• Manage/assist with the creation and execution of test plans and user acceptance testing.
• Attend project meetings and provide expert input and best practice guidance.
• Perform other duties as assigned.

Requirements

• Minimum Education: Associate’s Degree required, Bachelor’s Degree preferred.
• Minimum Years of Experience: 3 years of job-related experience preferred, ideally in business analysis, quality assurance, or process improvement within financial services, lending operations, or related environments.
• Special Skills: Strong analytical and problem-solving abilities with a continuous improvement mindset, excellent written and verbal communication skills, strong organizational, interpersonal, and documentation skills, high attention to detail with a focus on accuracy and quality, proficiency in MS Word, MS Excel, MS PowerPoint, and MS Visio, familiarity with process improvement methodologies (Lean, Six Sigma), prior experience in Business Analysis and QA Testing, experience with Retail Credit and Retail Lending Collections—including consumer and small business lending.

Qualifications

• Physical Requirements / Work Conditions: Traditional office work environment.