Business Process Analyst

About the role

The Consolidated Court Automation Programs (CCAP) for the Wisconsin Court System is seeking a full-time Business Process Analyst – Quality Assurance. The role ensures the reliability, accuracy, and overall quality of CCAP’s software and IT operations by leading testing efforts, maintaining quality standards, and collaborating with product owners and development teams to deliver high‑performing, user‑focused software. The position is available immediately, headquartered in Madison, WI, with possible remote work for a portion of the schedule depending on unit needs; selected candidates may be required to report to Wisconsin office locations on short notice. Employees residing outside Wisconsin are not eligible for full‑time remote work.

Responsibilities

• Establishes quality standards and metrics for IT processes and documentation.
• Develops quality assurance plans for custom software, commercial software upgrades, and infrastructure changes.
• Conducts quality assurance testing for CCAP software releases and operations initiatives.
• Builds test automation, including creating and maintaining CCAP’s suite of automated tests.
• Collaborates with the product owner team on user acceptance testing.
• Creates and maintains test plans, testing procedures, and testing best practices.
• Maintains a defect tracking log.
• Reports and reviews defect reports for resolution.
• Provides continuous quality monitoring and audits IT process and standards, adherence to policies, ticket quality, etc.
• Develops enterprise‑wide policies, procedures, and best practices.
• Provides user support to the Wisconsin Court System, attorneys, legal staff, state and local government agencies and the general public using CCAP‑provided computer applications.

Qualifications

Required:

• Bachelor’s degree in business administration, information systems, computer science, public administration, or a related field (or equivalent combination of education and experience).
• Two to five years of experience in software quality assurance including creating and executing quality assurance test plans, test procedures, or automated tests.
• Experience working with software systems, applications, or business workflows.
• Experience communicating effectively with non‑technical users, both verbally and in writing.
• Experience managing or prioritizing multiple tasks, issues, or requests in a service‑oriented environment.
• Excellent knowledge of computer systems, including hardware, peripherals, and relevant web or software productivity applications in use in the court system.
• Good knowledge of business processes, requirements gathering, and quality assurance techniques.
• Excellent written and interpersonal skills.
• Ability to analyze the business functions and the IT needs of the court system and to identify the appropriate hardware and software needs.
• Ability to prepare training materials and technical documents for end users.
• Ability to travel statewide to train CCAP customers and implement new software and hardware systems throughout the enterprise.

Preferred:

• Experience in a court system, legal environment, or government operations.
• Experience with or knowledge of agile scrum software development methodology.
• Experience with custom software.
• Experience using defect tracking or ticket management systems.
• Experience with incident response methodologies.

Special requirements:

• Employment will require a criminal background check.
• Must meet the minimum standards for driving a state vehicle.
• Must be able to travel throughout the State of Wisconsin with occasional overnights.
• The Wisconsin Court System does not sponsor work visas; all hired persons must verify identity and eligibility to work in the United States and complete the required employment eligibility form upon hire.

Benefits

State of Wisconsin benefits package.

Pay

$86,153.60 to $94,764.80 annually, based on qualifications and experience.