Business Process Analyst

Responsibilities

• Meet with employees, managers, and subject matter experts to understand existing business processes.
• Create process maps, workflow diagrams, standard operating procedures, and supporting documentation.
• Identify process gaps, duplicate data entry, manual workarounds, and repetitive administrative activities.
• Aid in project coordination by assisting with scheduling and participating in project meetings, process-discovery sessions, and requirements reviews.
• Document meeting notes, decisions, action items, risks, and follow-up activities.
• Support project managers, department leaders, and technical team members with project documentation.
• Aid in testing and implementation by assisting with the development of test plans, test scenarios, and user acceptance testing documentation.
• Coordinate with end users to validate that application changes meet documented requirements.
• Create implementation checklists, user guides, training materials, and support documentation.
• Support process improvement, automation, and AI by identifying repetitive, manual, or time-consuming activities, documenting potential opportunities, and monitoring feedback.
• Assist with application support and documentation by documenting requested application upgrades, enhancements, and defect corrections, maintaining application documentation, and delivering basic presentations, demonstrations, and training materials.

Requirements

• Gather and document business needs for application changes, reports, workflows, integrations, and new internal tools.
• Translate business requests into clear functional requirements, user stories, and acceptance criteria.
• Document expected outcomes, business rules, exceptions, and user needs.
• Review documented requirements with business stakeholders and technical team members.
• Aid in maintaining traceability between business requests, development tasks, testing, and implementation.

Qualifications

• Legal authorization to work for any employer in the US; diploma or GED.
• One to three years of experience in business analysis, project coordination, process documentation, application support, operations, or a related role.
• Strong written and verbal communication skills.
• Ability to manage multiple assignments and follow through on action items.
• Basic understanding of business processes and software applications.
• Ability to work collaboratively with both technical and non-technical employees.
• Proficiency with Microsoft Office or Microsoft 365 applications.
• Willingness to learn new systems, tools, and business processes.