Business Performance Analyst

Position Summary

Analyzes the performance of critical business functions, defines the scope and impact of business performance measurement processes, as well as design, plan and implement an enterprise-wide data management plan. Activities include implementation of policies, procedures, communication, and execution of business performance management processes. The Business Performance Analyst is expected to understand business processes and requirements for each functional area within the organization.

Responsibilities

• Administers activities for collecting, analyzing, and reporting business performance across all departments
• Extracts data from internal/external systems and develops performance reports
• Maintains monitoring of business performance and collaborates with various stakeholders to improve performance against business objectives
• Participates in data management strategy meetings
• Administers workforce training for data management objectives
• Collaborates with all departments to analyze business performance and make recommendations in support of business performance objectives
• Evaluates data management proposals to ensure risks are identified and mitigated prior to adopting new data management processes, procedures and or techniques
• Analyzes collected data through task analysis, business process, surveys, and workshops
• Supports the Enterprise Support team during the development stage of process improvements
• Prepares accurate and detailed requirement specifications documents, user interface guides, and functional specification documents
• Communicates effectively and efficiently with external clients and internal teams to deliver functional requirements as specified
• Documents the acquired results of analysis and workflows, which includes obtaining sign-off from the appropriate client and stakeholders
• Manages any change requests related to activities required to meet the agreed deliverable due dates
• Understands system capabilities and creates specifications and documents necessary to prepare customer reports for business performance dashboards

Qualifications

• Bachelor’s degree in Business Administration, Computer Science, Engineering or 3-5 years’ experience with technical/analytical related jobs in lieu of a college degree
• Proficient in MS Office suite, including Excel, Word, PowerPoint, and Outlook
• Advanced knowledge of analytical visualization software e.g., Microsoft Power BI, Tableau, etc.
• Solid mathematical aptitude and effective project management skills
• Must be able to pass requirements for approval for an ATL badge with customs seal. This includes a 10-year background search by fingerprint analysis
• Flexible with work hours and requirements outside of normal working hours/days to provide atypical on-premises support during emergencies or critical events

Success Characteristics

• Passion for customer service excellence through attentive listening, providing timely information and welcoming feedback and open discussions regarding performance
• Team oriented with the ability to build consensus and effective relationships
• Must be a self-starter, problem-solver and one that takes initiative
• Able to read, analyze and interpret moderate to complex business processes
• Able to interact positively and effectively with co-workers, subordinates, and supervisors
• Excellent interpersonal, organizational, written, verbal and presentation skills to successfully manage a variety of responsibilities with accuracy
• Outstanding project management skills with an ability to prioritize workloads
• Demonstrated maturity, credibility, and self-confidence to function effectively in a demanding environment
• Commitment to data-driven decision making and the use of key performance indicators in the execution (development, analysis, corrective action, communication, and pursuit and provision of feedback) of tactical, operational, and strategic responsibilities

Atlanta Airlines Terminal Company is an Equal Opportunity Employer offering competitive compensation and an excellent benefits package first day of hire.