Business Optimization Manager

About the Role

Cargo Signal is hiring a Business Optimization Manager to identify manual tasks within our teams and automate them using existing systems. This role blends business analysis, product management, and hands-on technical skills. You’ll work closely with billing, operations, and commercial teams to understand their workflows, prioritize automation opportunities, and build solutions using APIs, SQL, low-code tools, and AI automation. While you won’t write production software, you’ll deliver real results by leveraging our current systems and tools.

Responsibilities

• Partner with business teams to map current workflows and identify manual steps that are time-consuming or error-prone.
• Develop and prioritize an automation plan, balancing effort, impact, and sequence, and communicate priorities to affected teams.
• Build and maintain integrations between Cargo Signal’s platforms using APIs, webhooks, and scheduled jobs.
• Write SQL queries in BigQuery to answer operational questions, build reports, and validate automation performance.
• Configure and extend low-code and SaaS platforms (e.g., Retool, HubSpot) and write/adapt custom JavaScript as needed.
• Apply AI and agentic automation within existing tools and stay updated on evolving capabilities.
• Monitor and iterate on launched solutions to ensure they deliver promised time savings or accuracy improvements.
• Work within corporate IT and security controls, using approved applications and finding compliant solutions.

Qualifications

• 3–5 years in a business systems, business analyst, solutions, or technical product role with ownership of outcomes.
• Hands-on experience building, consuming, and troubleshooting integrations between business systems.
• Strong SQL skills, including joins, aggregation, and window functions, in a cloud data warehouse environment.
• Proven track record of identifying business problems, designing solutions, and driving adoption.
• Technical proficiency to navigate system UIs and write/adapt small JavaScript snippets when configuration is insufficient.
• Strong communication skills to lead discovery conversations with non-technical teams and explain solutions in business terms.
• Sound judgment in operating within corporate security controls and escalating when necessary.

Benefits

• Paid Vacation (prorated first year, then 15 days)
• 10 Holidays + 2 Flexible Days
• Paid Sick Time (1 hour per 30 hours paid)
• 401(k) with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Dental, Vision, and Prescription Drug Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement

Pay

Salary range: $120,000–$140,000

A successful candidate must pass Expeditors’ pre-employment background check. All information will be kept confidential according to EEO guidelines. Applicants must be eligible to lawfully work in the U.S. immediately; no sponsorship or transfer of U.S. work authorization (e.g., H-1B visa) is available for this role.