Business Operations Technician

Responsibilities

• Develop a working knowledge of each BIN department.
• Utilize strong communication skills when resolving questions from external customers.
• Empower the Business Operations Technicians to accurately support the organization's objectives through critical technical support.
• Create and review online first notice of injury reports and collaborate with RESOLUTION Specialists.
• Provide technical support to BIN’s underwriting department through completion of policy issuance, policy endorsements, and other critical policy-related changes.
• Manage regulatory challenges for BIN’s RESOLUTION and UW departments, such as proof-of-coverage issues and claim-related data feed errors.
• Ensure state regulations and annual filings are completed for both RESOLUTION and UW operations.
• Ensure incoming communications are properly identified and routed correctly.
• Design practices, processes, and procedures that are effective, understandable, and repeatable for client accounts.
• Serve as the primary point-of-contact for external customer questions, both policy and claims-related.

Qualifications

• Bachelor’s degree preferred.
• 1-3 years’ customer service experience preferred.
• Strong analytical skills.
• Excellent critical thinking skill set.
• Proficient with MS Office products (Word, Excel, Power BI).
• Ability to adapt to unfamiliar situations.
• Demonstrate strong attention to detail and ability to quickly multi-task.
• Positive “find a way” attitude to multi-task.
• Ability to work with a team with one unified goal.