Business Operations Sr Rep

Overview

Join our dynamic business operations team! In this role, you will define, develop, and align best practices, processes, and policies with our strategic goals, ensuring we remain at the forefront of our industry. By championing Operational Excellence and Continuous Improvement, you'll boost the effectiveness and efficiency of our support services. You'll work closely with a diverse range of clients, including internal teams, external partners, channel partners, and vendors, making a significant impact every day!

Responsibilities

• Manage and reconcile monthly credit insurance premiums, debt protection fees, rate administration fees, and billing statements for assigned clients/Financial Institutions, ensuring accuracy and addressing any out-of-balance and eligibility issues.
• Collaborate with clients/Financial Institutions to ensure the accuracy and timeliness of monthly reporting, fostering strong relationships and trust.
• Resolve reporting issues at both client and customer levels, enhancing overall satisfaction and operational efficiency.
• Provide exceptional support by answering calls from clients and customers, resolving inquiries promptly and effectively.

Qualifications

• Proficient in executing routine tasks using established processes and procedures.
• 1-2 years of experience with the Microsoft Office suite (Word, Excel, PowerPoint, etc.).
• Strong communication skills - both written and verbally
• Strong time management skills.
• Meticulous attention to detail.

Preferred Qualifications

• Previous business operations experience.
• Previous work experience in the Financial Services or Banking industries.

Preferred Skills

The estimated base pay range for this job is: $18.80 - $32.69 Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

Paid Time Off

We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what’s important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.

Associate Resource Groups

• Mental Wellness and Disability
• Pride at Securian Financial
• Securian Young Professionals Network
• Securian Multicultural Network
• Securian Women and Allies Network
• Servicemember Associate Resource Group

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