Business Operations Manager (NY or SF)

About the Company

At Eight Sleep, we’re on a mission to fuel human potential through optimal sleep. As the world’s first sleep fitness company, we’re redefining what it means to be well-rested and building the most advanced hardware, software, and AI technology to make it possible. Our products power peak mental, physical, and emotional performance by transforming every night of sleep into a personalized, data-driven recovery experience. We are trusted by high performers, professional athletes, and health-conscious consumers in over 30 countries worldwide. Recognized as one of Fast Company's Most Innovative Companies in 2019, 2022, and 2023, and twice named to TIME's “Best Inventions of the Year.”

We operate like a high-performance team: fast, focused, and motivated by impact. We don’t just ship; we iterate, refine, and obsess over the details that help our members sleep better and wake up stronger. Every role at Eight Sleep is a chance to create cutting-edge technology, collaborate with world-class talent, and help shape a future where sleep isn’t passive—it’s a powerful tool for living better.

High Standards. No Apologies. We operate with intensity because our mission demands it. At Eight Sleep, we bring the same mindset as the world’s top performers: focused, relentless, and always pushing to be in the top 1% of our craft. This isn’t a 9-to-5. Our team is deeply committed, often putting in 60+ hours a week—not because we’re told to, but because we’re invested. If you thrive under pressure and want to do the most meaningful work of your career, you’ll feel right at home.

About the Role

We’re looking for a Swiss army knife operator who can jump in and help us reach our next phase of growth. You will support the team with daily responsibilities and various ad hoc projects, enabling them to concentrate on strategic, high-impact efforts. We are seeking a diverse range of skill sets: creating clear, actionable project plans and memos, analyzing data sets, and tackling various ad hoc projects.

Responsibilities

• Itinerant project and program management on cross-functional initiatives
• Data analysis, dashboarding, and reporting
• Strategic thinking based on data
• Customer discovery and A/B testing
• New business/product development and opportunity modeling

Requirements

• 3-4 years of experience in consulting, banking, or startup business operations
• Strong project management skills and ability to lead complex, cross-functional initiatives
• Experience taking projects from 0-1 with little oversight and ability to articulate the why's and how's
• Excellent analytical and problem-solving skills
• Ability to synthesize complex information and data to inform decision-making
• Data mindset
• Hard-working and high-intensity
• Exceptional communication and stakeholder management skills

Please note that applications will not be reviewed if you do not meet this criteria. We also keep the Business Operations Manager as a posted role year-round and hire from this pool whenever we periodically identify a need for a generalist role. Given the "always hiring" nature of this role, you may not hear back from us initially.

Benefits

• Your own Pod (Eight Sleep’s flagship product)
• Full access to health, vision, and dental insurance for you and your dependents
• Supplemental life insurance
• Flexible PTO
• Commuter benefits
• Paid parental leave
• Equitable compensation and continuous equity investment (including periodic equity refreshments based on performance)

List of benefits applicable to NYC applicants.

Company Culture

• Innovation in a Culture of Excellence: Join us in a workplace where innovation isn’t just encouraged—it’s a standard. Our flagship product, the Pod, is a testament to our culture of excellence, beloved by hundreds of thousands of customers worldwide.
• Immediate Responsibility and Accelerated Career Growth: From your first day, you’ll take on substantial responsibilities that have a direct impact on our core business and product success. We are a small team that empowers you to own your projects and see the tangible effects of your efforts.
• Collaboration with Exceptional Talent: Work alongside other bright minds: at Eight Sleep, exceptional intelligence and a passion for breakthroughs are the norms. Our team members are not only experts in their fields but also avid innovators who thrive in our dynamic, fast-paced environment.